Infrastructure Engineer

3rd Line Infrastructure Engineer - Essex

• Excellent opportunity for a senior Infrastructure Engineer to join a growing Managed Service Provider supporting complex, multi-customer environments. * Permanent, full-time role based in Essex with a mix of on-site and customer-facing work. * Well suited to a 3rd line engineer who enjoys ownership of escalations, project involvement, and working across varied infrastructure estates. * To apply, please email

ABOUT THE CLIENT Due to continued growth, we're working with an established Managed Service Provider looking to expand their senior support function. They operate across a broad customer base, delivering infrastructure, cloud, and security services, with a strong focus on technical quality and customer outcomes.

THE 3RD LINE INFRASTRUCTURE ENGINEER ROLE: You'll operate as a senior escalation point within the support team, taking ownership of complex infrastructure issues across on-prem and cloud environments. The role blends BAU escalations with project work, giving you exposure to a wide range of technologies including virtualisation, networking, and cyber security.

You'll be working closely with 1st and 2nd line teams, providing guidance, resolving high-level incidents, and contributing to continuous improvement across systems and processes.

3RD LINE INFRASTRUCTURE ENGINEER ESSENTIAL SKILLS * Strong experience with Windows Server environments * Proven background supporting Hyper-V and VMware * Experience with Microsoft Azure and cloud-based infrastructure * Solid knowledge of backup and disaster recovery solutions * Strong understanding of storage technologies * Networking experience across routing, switching, and firewalls * Exposure to cyber security principles and best practices * Experience working within an MSP environment * Comfortable handling escalations and mentoring junior engineers

THE BENEFITS * Exposure to varied and technically complex environments * Opportunities to work across cloud, virtualisation, and security projects * Supportive team culture with clear progression routes * Ongoing training and certification support

TO BE CONSIDERED: Please either apply through this advert or email me directly via

For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS - 3rd Line Support, Infrastructure Engineer, MSP, Windows Server, Hyper-V, VMware, Azure, Backup & Disaster Recovery, Storage, Networking, Routing, Switching, Firewalls, Cyber Security, Cloud Infrastructure