Level 2 Technician

NEW CONTRACT ROLE - LEVEL 2 TECHNICIAN | ASAP START |Onsite - Chelmsford| 3-6 Month Contract | Possible Extension

THE OPPORTUNITY

We're looking for an experienced Level 2 Technician to support an onsite deskside support contract in Chelmsford.

This role is focused on end-user support, providing hands-on assistance with PCs, laptops, peripherals, and basic software issues. It's ideal for a customer-focused technician who is confident working independently while delivering a high standard of onsite IT support.

THE ROLE

• Provide deskside support for service requests involving PCs, laptops, phones, and peripheral devices
• Diagnose and resolve hardware and basic software issues
• Prepare, install, and configure end-user devices
• Deliver professional, client-facing technical support with strong communication and customer service
• Perform service tasks in line with defined procedures and standards
• Support equipment disposal and decommissioning activities
• Accurately document all work performed and update ticketing systems
• Work independently while escalating issues where required
• Provide feedback on technical processes to help drive service efficiency improvements

TECHNICAL SKILLS / REQUIREMENTS

• Experience working in a Level 1 / Level 2 IT support or deskside support role
• Strong working knowledge of:
  • PCs and laptops
  • Peripheral devices
  • Basic software troubleshooting
• Confident supporting end users in a face-to-face, onsite environment
• Strong verbal and written communication skills
• Ability to work on issues of moderate complexity with minimal supervision
• Comfortable following defined processes while exercising independent judgement
• Typically 2-3 years' experience in a similar IT support role

KEYWORDS

Level 2 Technician, Deskside Support, Desktop Support, IT Support Engineer, Onsite Support, End User Support, PC Support, Laptop Support, Hardware Support, IT Technician, Chelmsford, Essex