Service Desk Analyst

BRAND NEW IT SERVICE DESK ANALYST OPPORTUNITY IN CASTLE DONINGTON

• Salary up to £25,000 p/a plus excellent benefits
• Join a major UK employer with a strong reputation for stability and growth
• Support internal IT systems including Windows Server, Active Directory, Office 365 & networks
• Ideal for someone with 1+ year of commercial IT support experience

ABOUT THE CLIENT:

Our client is a well-established and respected organisation operating across the UK and Ireland. With decades of proven success, they play a key role in delivering essential services and infrastructure, supporting a wide range of business operations and public needs.

Known for their down-to-earth, supportive culture, they provide a secure environment where employees are genuinely valued. With recent investment in their IT systems, this is a great time to join the team and build your career within a technically progressive business.

A GLIMPSE AT THE BENEFITS/CULTURE:

• Competitive salary of £25,000 per annum
• 25 days' annual leave plus bank holidays
• Company pension and life assurance
• Excellent internal progression routes
• Onsite parking and modern office facilities
• Friendly, collaborative working environment with a focus on employee wellbeing

IT SERVICE DESK ANALYST ROLE:

In this hands-on, onsite role, you'll act as the first point of contact for IT-related queries across the business. You'll provide 1st line support for a range of systems and services, ensuring internal users are well supported and that issues are resolved efficiently or escalated appropriately.

You'll be based Full time from the Castle Donington office and will work closely with both technical and non-technical colleagues to keep services running smoothly and improve the IT experience across the organisation.

KEY SKILLS/EXPERIENCE:

• Minimum 1 year of experience in a commercial IT support or service desk role
• Strong understanding of Windows Server & Active Directory
• Experience supporting Office 365 and basic network troubleshooting
• Excellent communication and interpersonal skills
• A proactive approach to learning and problem-solving
• Passion for IT support and delivering great internal service

TO BE CONSIDERED:

Please either apply by clicking online or emailing (see below) For further information, feel free to get in touch. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS:

IT Support/Service Desk/Windows Server/Active Directory/Office 365/Networking/Castle Donington/IT Analyst/Helpdesk/Infrastructure Support