2nd Line Support Engineer (Sheffield)

EXCITING OPPORTUNITY FOR A 2ND LINE SUPPORT ENGINEER TO JOIN A LEADING TECHNOLOGY SERVICES PROVIDER

• Salary up to £30,000 p/a + benefits
• Dynamic environment with exposure to cutting-edge IT infrastructure
• Technical client support role, ideal for experienced Windows Server engineers
• Opportunity to grow within a fast-paced, customer-focused technology company

ABOUT THE CLIENT:

Our client is a nationally recognised provider of managed IT services, specialising in delivering high-quality connectivity and support solutions to customers across multiple sectors. With a track record spanning over 20 years, they pride themselves on offering reliable and tailored technology services, backed by a highly skilled and collaborative team. They continue to expand as a leader in their space, serving a diverse and growing client base.

A GLIMPSE AT THE BENEFITS / CULTURE:

• Supportive and team-oriented workplace culture
• Clear pathways for technical development and certification
• Flexible working options and shift patterns
• Access to industry training and mentorship
• Modern office environment with the latest tools and tech

2ND LINE SUPPORT ENGINEER ROLE:

As a 2nd Line Support Engineer, you will be a vital part of the technical support team, resolving escalated issues and providing expert support across a range of technologies. You will work in a split-shift model, ensuring seamless support coverage, and contribute to maintaining the stability, security, and performance of key systems and services. This role requires strong problem-solving abilities and excellent communication skills, as you will regularly collaborate with internal teams and end users.

KEY RESPONSIBILITIES:

• Provide 2nd line support for escalated technical issues
• Troubleshoot and resolve issues related to Windows Server, Active Directory, Office 365, and associated technologies
• Perform user administration and systems maintenance
• Document solutions and create knowledge base articles for recurring issues
• Collaborate with 1st line and senior technical teams to resolve complex problems
• Contribute to continuous improvement of support processes and systems

KEY SKILLS / EXPERIENCE:

• Proven experience in a 2nd line support or similar technical role
• Strong knowledge of Windows Server environments and Active Directory
• Hands-on experience with Office 365 and common enterprise applications
• Understanding of networking fundamentals and associated technologies
• Excellent communication and customer service skills
• Ability to work split shifts: 08:00-17:00 and 12:00-21:00, Monday to Friday

TO BE CONSIDERED:

Please either apply by clicking online or emailing chris.hopley@searchability.com. For further information please contact via 07880 358 143 / 01244 567 925. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Desired Skills and Experience

EXCITING OPPORTUNITY FOR A 2ND LINE SUPPORT ENGINEER TO JOIN A LEADING TECHNOLOGY SERVICES PROVIDER

Salary up to £30,000 p/a + benefits
Dynamic environment with exposure to cutting-edge IT infrastructure
Technical client support role, ideal for experienced Windows Server engineers
Opportunity to grow within a fast-paced, customer-focused technology company