Entry-Level Application Support Analyst

We are supporting a fantastic client in their search for an enthusiastic, entry-level Application Support Analyst who is looking to build a long-term career within a growing tech environment. This is an excellent opportunity for someone eager to learn, develop and progress within a supportive team.

Location:

• This role requires 2 days per week onsite in Manchester, with the remaining time working remotely.

Key Responsibilities:

• Triage incoming support requests, ensuring all required details are captured for further investigation.
• Identify time-critical or high-priority issues and escalate when necessary.
• Work collaboratively with the wider support team.
• Build and maintain strong working relationships with customer contacts.
• Support documentation, testing and general process improvement activities.

What Our Client Is Looking For:

Our client is committed to investing in the right person, offering structured internal and external training with a clear long-term career path. They are seeking someone who:

• Is keen to make a long-term commitment and grow with the business.
• Is eager to learn, take on challenges and contribute to team success.
• Brings strong communication skills and a proactive approach.

Progression & Development:

As you grow in the role, you’ll have the opportunity to develop into a Subject Matter Expert, taking on responsibilities such as:

• Providing application support via phone, email and remote access.
• Diagnosing incidents and prioritising effectively.
• Assisting with new customer implementations.
• Supporting functionality rollouts for existing customers.
• Producing and delivering internal and external training and documentation.

If you’re looking to start your career in tech with a company that will genuinely invest in your development, please get in touch. We’d love to tell you more.