Head of Operations and Chief of Staff

Head of Operations & Chief of Staff

Location: Flexible UK (regular travel required)

Reporting to: Nick Mothershaw, CEO

Type: Full-time

About Select ID

Select ID is building the UK's reusable digital identity network, enabling trusted digital verification between Identity Providers and Relying Parties through a secure, interoperable and scalable scheme. Working with major financial institutions, technology partners and industry stakeholders, Select ID sits at the centre of one of the UK's most significant digital infrastructure opportunities.

We are at an exciting stage of our journey. Having secured strategic backing from leading UK banking groups, our focus is now on commercial growth, market adoption and scaling the organisation for the next phase.

The Opportunity

This is not a traditional operations role.

We are looking for someone who wants to be the CEO's right hand person: part Chief of Staff, part Head of Operations, part business builder.

You will work directly alongside the CEO to help turn strategy into execution, ensuring the business runs smoothly while supporting fundraising, governance, finance, commercial delivery, recruitment and stakeholder management.

One hour you may be supporting a board meeting, the next helping close a customer opportunity, reviewing budgets, coordinating key projects, improving reporting, or solving an operational problem.

This role would suit somebody who thrives in ambiguity, enjoys wearing multiple hats, and gains energy from helping a high-growth business succeed.

Key Responsibilities

CEO & Strategic Support

• Act as a trusted partner to the CEO on strategic and operational priorities
• Drive follow-up and execution of key initiatives
• Prepare board packs, investor updates and management reporting
• Track actions arising from board and leadership meetings
• Support business planning, budgeting and strategic projects
• Provide insight and challenge to improve decision making

Business Operations

• Build and improve processes that enable the company to scale
• Coordinate cross-functional projects across technology, commercial, policy and operations teams
• Drive organisational effectiveness and accountability
• Manage operational risks and ensure key deliverables remain on track
• Own company-wide planning processes and performance reporting
• Ownership of compliance, certification and due diligence functions
• Ensuring Select ID maintains its certification of to the UK Trust Framework
• Accountable for day to day operational management of Select IDs services

Finance & Commercial Management

• Work alongside external advisers, accountants and finance providers
• Manage budgeting, forecasting and cash runway tracking and reporting
• Support financial controls, procurement and supplier management
• Track commercial performance and key business metrics
• Assist with fundraising, shareholder engagement and investor reporting

Governance & Stakeholder Management

• Support board governance and company secretarial activities
• Coordinate interactions with shareholders, strategic partners and advisers
• Help manage relationships across the broader digital identity ecosystem
• Ensure actions, decisions and communications are effectively managed and followed through

People & Culture

• Help build a high-performance, collaborative culture
• Improve internal communications and employee engagement
• Assist with HR operations, policies and onboarding

What We're Looking For

Essential

• Highly proactive with a bias for action
• Strong commercial and financial acumen
• Proven operational leadership in a fast growing organisation
• Excellent organisational skills and attention to detail
• Proven ability to manage multiple priorities in a fast-moving environment
• Outstanding communication and relationship-building skills
• Ability to operate comfortably with senior executives, investors and partners
• Comfortable taking ownership with limited direction

Highly Desirable

• Experience in a Chief of Staff, Operations, Strategy, Finance or Business Management role
• Previous responsibility for budgeting, financial reporting or business planning
• Experience within fintech, financial services, technology or a high-growth start-up
• Exposure to venture-backed or investor-owned businesses

Personal Attributes

We're less interested in job titles and more interested in mindset.

You'll be someone who:

• Gets energy from building things rather than maintaining them
• Enjoys solving problems others avoid
• Can switch effortlessly between strategic thinking and practical execution
• Builds strong relationships quickly and naturally
• Is resilient, resourceful and comfortable with change
• Has the judgement to know when to lead and when to support
• Wants to help shape a business and have a visible impact on its success

Why Join Select ID?

• Help build a nationally important piece of digital infrastructure
• Work directly with an experienced founder and industry leader
• Significant exposure to investors, major banks and strategic partners
• Opportunity to shape the future of a rapidly growing business
• Broad role with genuine responsibility from day one
• Ability to influence company strategy, culture and growth

This is a rare opportunity for a high-energy operator who wants a seat at the table and the chance to help build a category-defining business.