2nd Line Technician

2nd Line Technician

£30,000 – £36,000 + Pension | Wymondham / Cambridge | Full-time, Permanent

Are you an experienced 2nd Line Technician looking for your next challenge with a growing and forward-thinking technology business?

We’re working with an established and ambitious IT services company that is looking for a technically confident 2nd Line Technician to join their team. This is a varied role where no two days are the same, supporting a diverse range of SME clients both remotely and on-site.

You’ll have the opportunity to work across a broad range of technologies, get involved in IT projects and play an important role in helping clients develop and maintain their IT infrastructure.

The Role

You’ll be responsible for providing high-quality 2nd Line technical support, troubleshooting issues and supporting clients across a variety of environments.

Your responsibilities will include:

• Providing remote and on-site 2nd Line support.
• Supporting PCs, laptops, servers and business networks.
• Installing and supporting routers, switches and firewalls.
• Office 365 maintenance, installation and migrations.
• Supporting Microsoft Exchange, Active Directory, Azure AD and Intune.
• Configuring SSL VPNs and basic firewalls.
• Supporting Acronis backups and monitoring system alerts.
• Managing DNS, email accounts and IP phone systems.
• Supporting SharePoint, NAS, UPS and public Wi-Fi solutions.
• Completing IT projects and solution deployments.
• Producing clear technical procedures and documentation.
• Working directly with clients and helping shape longer-term IT strategies.
• Taking technical lead responsibility on projects where appropriate.

About You

We’re looking for someone with strong technical knowledge and a methodical approach to troubleshooting.

Ideally, you’ll have:

• 2+ years’ experience within an outsourced IT/MSP environment.
• Strong 2nd Line support experience.
• Excellent communication and customer service skills.
• Good networking and server knowledge.
• Experience with Microsoft 365 and Active Directory/Azure AD.
• Experience with ticketing systems and logging time.
• Excellent organisational skills and the ability to manage your own workload.
• A proactive, team-focused approach.
• A full UK driving licence due to the on-site nature of the role.

What’s on Offer?

Alongside a competitive £30,000 – £36,000 salary + pension, you’ll benefit from:

• Hybrid and flexible working options.
• 33 days' holiday including bank holidays, increasing with length of service.
• Private healthcare.
• 24/7 gym and showers at the Wymondham office.
• Free parking.
• Perkbox membership.
• Enhanced maternity and paternity packages.
• Income protection and sick pay.
• Electric car scheme after 12 months.
• Regular team events and social activities.
• Lunch & Learn sessions.
• Excellent training and development opportunities.
• Clear opportunities for technical and career progression.

Interested?

This is a fantastic opportunity for a 2nd Line Technician who wants variety, responsibility and the opportunity to continue developing their technical career within a supportive and ambitious business.

Apply today or get in touch with our team for more information.