ICT Support Officer

ICT Support Officer

Cardiff City Council

£40,777 - £45,091

Permanent, Full-time

Cardiff / hybrid working

Overview of the ICT Support Officer position

Sellick Partnership is currently partnered with Cardiff City Council to recruit an ICT Support Officer on a permanent, full time basis to join a rapidly growing Infrastructure team across the Council, with a focus on an ongoing school expansion project. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance.

This opportunity presents a fast paced and busy environment, along with full capacity to expand knowledge, expertise and tech stack.

Key responsibilities of the ICT Support Officer

• Build and maintain effective relationships with schools, stakeholders and internal teams through consultation and collaboration
• Develop and grow ICT services for schools, maximising customer value, income potential and service benefits
• Provide strategic and operational advice on school-based ICT projects, ensuring end user requirements are reflected in specifications
• Work with senior managers and ICT teams to plan, coordinate resources and deliver projects successfully
• Manage operational ICT services, including procurement, Service Desk incidents, SLAs, performance monitoring and reporting
• Drive service improvement, customer satisfaction, compliance, quality standards and health and safety

Experience needed for the ICT Support Officer

• Practical understanding of user experience and requirements analysis, with the ability to identify user objectives and define appropriate solutions and resources
• Experience in creating, implementing and managing service level agreements with suppliers and contractors, with a focus on continuous service improvement
• Proven track record in project management, ensuring effective planning and successful delivery of solutions
• Experience in developing and presenting business proposals, including business cases and statements of requirements, both verbally and in writing
• Demonstrable experience managing customer and supplier relationships, resolving issues and improving satisfaction where challenges arise

Benefits available that the ICT Support Officer will receive

• Annual salary between £40,777 - £45,091
• 33 days of annual leave per year after 5 years
• Local Government pension scheme
• 24/7 employee wellbeing service
• Flexible on hybrid working

This is a fantastic opportunity to join a fast paced environment, with a team built of strong technically minded people with the opportunity to expand on existing tech stacks and methodologies.

How to apply for the ICT Support Officer position

If you believe you have the necessary skills and ambition for the ICT Support Officer role, please apply now or contact Kyle Fitzgerald at Sellick Partnership.

Closing date: Thursday 26 February 2026

Synonyms: IT Service Delivery Officer, ICT Service Delivery Officer, IT Operations Officer, ICT Infrastructure Officer, Education ICT Manager, School IT Services Manager, Digital Services Officer, IT Delivery Officer

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.