IT Service Engineer

IT Service Engineer
Location: Mobile - North East England (covering Newcastle to Leicester, with a base in the Pontefract area)
Salary: £40-45k DoE
Contract: Permanent, Full-time (35 hours per week, nine-day fortnight)

About the Role

We're looking for an experienced IT Service Engineer to join a well-established organisation with a strong social purpose.

This is a varied, field-based role where you'll provide desk-based, remote and on-site technical support across multiple locations. You'll be responsible for supporting technology deployments, resolving 2nd line technical issues, managing hardware fulfilment, and ensuring users receive an excellent IT support service.

You'll also play a key role in:

• Resolving escalated Service Desk tickets.
• Deploying IT services to new and existing sites.
• Supporting hardware installations, upgrades and replacements.
• Assisting with site decommissioning projects.
• Delivering support to users across a geographically dispersed organisation.

The role requires travel throughout the North East region, from Newcastle down to Leicester, with occasional flexibility to support business requirements.

What We're Looking For

We're interested in candidates with experience in:

• IT Service Desk and/or 2nd Line Support.
• Troubleshooting Windows 10/11 environments.
• Microsoft 365 (Outlook, OneDrive, SharePoint, Teams & Teams Telephony).
• Microsoft Entra.
• Microsoft Intune.
• Meraki networking.
• Legacy technologies including Windows Server, Active Directory and Cisco networking.
• Remote telephone support and customer service.
• Incident, request and problem management within an IT Service Management environment.

Desirable Qualifications

• IT-related qualifications (BTEC, A Level, HNC or equivalent).
• ITIL v4 Foundation.
• Microsoft certifications such as Azure Fundamentals or equivalent.

Why Apply?

This is an excellent opportunity to join an organisation where technology plays a vital role in supporting people and services across multiple locations. You'll enjoy a competitive salary, a healthy work-life balance with a nine-day fortnight, and the opportunity to work on a diverse range of technologies in a collaborative team.

If you're a proactive IT professional who enjoys combining hands-on technical support with travel and customer interaction, we'd love to hear from you.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.