Technology Support Technician

Semperian Group are looking to recruit a Technology Support Technician based in Bristol on a full time, permanent contract basis. The Technology Support Technicianwill act as the first point of contact for technology and user-related queries and incidents across the organisation. You will be responsible for delivering high-quality technical support, ensuring the timely resolution or escalation of issues, and maintaining excellent customer service standards for all employees.Technology Support Technician Responsibilities Key responsibilities include:

• Managing and triaging Service Desk tickets, ensuring issues are categorised, prioritised and assigned appropriately.
• Identifying, diagnosing and resolving first-line hardware and software issues.
• Providing support for in-house developed and SaaS products.
• Supporting users via phone, email and remote desktop.
• Assisting with the configuration and setup of end-user devices.
• Managing technology assets and equipment processes.
• Supporting mobile devices, including iPhones and iPads.
• Carrying out password resets and supporting account queries.
• Creating user guidance, FAQs and other support documentation.

Technology Support Technician Requirements

• Proficiency in troubleshooting hardware, software and mobile devices.
• Knowledge of Windows OS, Microsoft 365, Teams, common SaaS platforms and laptop hardware.
• Experience in a customer-service or customer-facing role.
• Excellent customer service skills and the ability to provide support over the phone.
• You will also bring a positive, team-oriented approach, strong organisational skills, attention to detail, and a willingness to learn and embrace new technologies.
• Appropriate level of DBS check

About Semperian Group: Semperian Group is a dedicated team of infrastructure experts sharing a core understanding: that effective day to day management delivers value, stability and returns over the long term. As one of the largest SPV and Asset Management service providers to the PPP / PFI infrastructure market, we seek to protect and enhance the value of our investor’s assets, which currently stand at £3bn.Semperian Group welcome applications from ex-service and other former military personnel. We are committed to honouring the Armed Forces Covenant and supporting the Armed Forces community.Location: Bristol Job Type: Permanent, Full Time Salary: Up to £30,000 Benefits: We are proud to offer a range of excellent benefits including family friendly policies such as enhanced maternity and paternity pay, menopause support, private medical insurance and healthcare cash plan, access to online GP services, generous pension plan, 25 days annual leave increasing with service, hybrid and flexible working opportunities, life assurance, and a commitment to ongoing learning and development opportunities including support with professional study and memberships.Diversity: We're incredibly proud to be an equal opportunity employer and are working to create a more diverse and inclusive workplace that celebrates diversity and creates equity amongst our employees. We are proud of the work we have done so far, but know that we still have a way to go both as an employer and in supporting the industry to represent the communities and society we operate in.  We encourage applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch.REF-229 593