Aftersales Administrator
This role is part of our Remote Monitoring Solutions product line.
For more information about our product line:
As an Aftersales administrator, you will be working closely in handling requests & sales opportunities provided by the Customer Support Team, the Business Development Team and the Aftersales Manager.
You will work from our Milton Keynes office with the flexibility to work from home.
Be a part of something bigger.
At Eddyfi Technologies, we're proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives.
As a world-renowned company, we're behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we're just getting started.
If you're passionate about technology and want your work to make a real impact, we'd love to hear from you.
Our values
At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.
For more information about our product line:
As an Aftersales administrator, you will be working closely in handling requests & sales opportunities provided by the Customer Support Team, the Business Development Team and the Aftersales Manager.
You will work from our Milton Keynes office with the flexibility to work from home.
Be a part of something bigger.
At Eddyfi Technologies, we're proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives.
As a world-renowned company, we're behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we're just getting started.
If you're passionate about technology and want your work to make a real impact, we'd love to hear from you.
Our values
- We are customer-centric
- We innovate with a purpose
- We are results-oriented
- We are team players
- Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
- Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
- Joining a rapidly expanding company offering long-term development and success opportunities.
- Contributing to meaningful projects that create a lasting impact.
- Responsible for service subscription renewals globally. Involves validating order and service details, keeping record of the service subscription, checking the status of the equipment and preparing the invoice for finance to send to the customer.
- Actively manage and support various departments in reducing sim costs by concluding with customers that a project has ended and they no longer require equipment.
- Co-ordinate refurbishments from the point a customer requests for equipment to be assessed to the point it is returned. Additionally issue and process replacement equipment requests raised by the customer support team.
- Assist in day-to-day commercial aspects of aftersales activities including additional orders, site visits, remote support tasks, upgrades and training.
- Maintaining good communication with customers and the teams within Senceive to prepare quotations, process sales orders in line with the company commercial guidelines.
- Keeping track and following through on quotations and sales orders, chasing customers and Senceive teams, escalating enquiries where needed.
- Coordinating the returns process through all departments.
- Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks.
- A flexible, well organised approach with the ability to react quickly, multi-task and work to varying priorities and deadlines to meet the needs of the business.
- Strong analytical skills and close attention to detail with good initiative and decision making.
- A positive, professional attitude and a desire to complete tasks to the highest standard.
- A strong, pleasant, professional communicator at all levels, with excellent interpersonal, verbal, and written communication skills.
- Self-motivated with a proven ability to perform under pressure.
- Essential
- Experience in providing quality customer service
- Experience in admin / process coordination
- Strong analytical skills
- Able to work with Excel, Word, and other Office apps
- Fluent in English
- Desirable
- Experience working in a B2B or corporate environment
- Experience Rail, Infrastructure and construction markets
- Experience using Salesforce & SAP
- Able to speak a 2nd language ideally French / Spanish / German
At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.