Development Support Engineer

Development Support Engineer
12 month contract
London (Hybrid)
Inside IR35

We are currently seeking a Development Support Engineer for an initial 12 month contract, based out of London.

Fluent Japanese is mandatory

Responsibilities;

• Provide high-quality partner support through our ticketing systems.
• Work closely with senior team members to implement operational readiness plans for Partner deliverables
• Implement all SOPs with the highest level of quality across Access & Account, Hardware, Support, Release, and Events Operations
• Contribute to and maintain knowledge bases for support processes and operational workflows
• Participate in developer communications and support developer events and technical conferences

• Should have good observation and analysis skills in relation to issues
• Can handle multiple queries and shows courtesy even in pressure situation
• Knowledge about principles to provide customer satisfaction by meeting quality standards
• Ability to learn and master specific software
• Excellent complex problem-solving skills
• Excellent written and verbal communication skills
• Ability to diagnose & address application issues
• Experience on Jira administration, including workflow configuration, project settings management, and portfolio setup
• Fluent written and spoken Japanese

• Experience working in application and/or technical support field
• Project Management Certification
• Experience Scripting in Python, JavaScript, & HTML5
• Understanding of current programming languages (C/C++)
• Understanding of contemporary source control software (SVN, Git, Perforce)
• Networking basics (TCP/IP, routing)
• Expert understanding of MS Office and Google Drive
• Proficient in both written and spoken Chinese
• Proficient in both written and spoken Korean