Salesforce Technical Architect - Integration & AI Customer Experience
Salesforce Technical Architect - Integration & AI Customer Experience. Inside IR35, Hybrid Onsite- Oxfordshire and Remote.
Superb client needs a Salesforce Technical Architect to own the big picture across its Salesforce estate and connected platforms. Each stream already has technical specialists. This role connects them, giving one person architectural ownership across Salesforce
Key Responsibilities
- Technical ownership and architectural oversight across Salesforce modules: Sales/CRM, Service, Marketing and Experience Cloud
- Define and govern integration architecture linking Salesforce with Guest Journey, Membership and Payments platforms
- Design a unified support interface showing member data, brand details and supporting documents
- Own and resolve cross-stream technical issues, dependencies and integration risks
- Align multiple technical teams and give them clear architectural direction
Essential Skills
- Proven Technical or Solution Architect experience across Salesforce Clouds (Sales, Service, Marketing, Experience)
- Strength in a few modules with real appetite to learn the rest is welcome
- Strong integration architecture background: APIs, Middleware, event-driven design
- Experience integrating CRM with membership and payments platforms
- Experience designing customer-facing digital experiences, ideally with AI agents or conversational interfaces
- Proven ability to lead and coordinate several technical teams across silos
- Excellent communication skills
Desirable
- Salesforce Architect certifications (Application, System or Integration Architect)
- Retail or premium brand background
- Membership, loyalty or guest journey platform experience
- Payment systems integration
- AI or agent-based customer service solutions
What Success Looks Like
- One governed target architecture across Salesforce, Guest Journey, Membership and Payments
- Connected Guest Journey live as a member-facing experience with AI agent support
- Fewer integration issues and clear technical accountability across streams