Business Systems & Improvement Manager

📍 South Manchester (Office Based)

💷 £35,000-£38,000 +

🕒 Full Time | Permanent

🏢 Sentrex Services UK Ltd

Join Sentrex and Help Shape the Future of Our Business

Sentrex Services UK Ltd is a growing facilities management and contract cleaning business delivering services to customers throughout the UK.

We are looking for an experienced, proactive and commercially minded Business Systems & Improvement Manager to lead our business systems, support digital transformation initiatives, and drive continuous improvement across the organisation.

Driving the Future with AI and Digital Innovation

Sentrex is transforming for the digital age. We have invested in Microsoft 365 and Microsoft Copilot and are building AI-powered agents and automated workflows that work alongside our people and processes to improve productivity, decision-making and service delivery.

Our vision is not simply to digitise existing ways of working, but to create a smarter, more connected organisation where technology enhances every aspect of the business. The successful candidate will play a central role in this journey, helping identify opportunities for AI, automation and system innovation whilst ensuring our core business processes remain efficient, scalable and fit for future growth.

If you are excited by emerging technology, continuous improvement and the opportunity to shape how a business embraces AI, this role offers a rare opportunity to help define the future operating model of Sentrex.

The Opportunity

This is a unique opportunity for someone who enjoys solving business challenges, improving processes, implementing technology solutions and working closely with teams across Operations, Sales, Customer Service, Finance, HR and Compliance.

You will play a key role in ensuring our systems, data, reporting and processes support the next phase of Sentrex's growth and development.

Key Responsibilities

• Manage and optimise business-critical systems and applications.
• Lead continuous improvement and process optimisation initiatives.
• Support digital transformation projects across the business.
• Develop and maintain operational and management reporting.
• Analyse business data to identify trends, efficiencies and opportunities.
• Act as the primary liaison between Sentrex and external technology partners.
• Support Microsoft 365, Teams, SharePoint and wider business platforms.
• Manage user access, permissions and system administration.
• Identify and implement workflow automation opportunities.
• Support the development and deployment of AI-enabled business processes and intelligent agents.
• Create and maintain process documentation and user guides.
• Deliver training and support to colleagues across the business.
• Coordinate cross-functional projects and system implementations.

Essential Skills & Experience

✔ Business Systems Management

✔ Process Improvement & Continuous Improvement

✔ Digital Transformation

✔ Project Management

✔ Data Analysis & Reporting

✔ Stakeholder Management

✔ Supplier & Vendor Management

✔ Change Management

✔ Problem Solving & Troubleshooting

✔ Process Documentation

✔ Microsoft 365 Administration

✔ Training & User Support

Desirable Skills & Experience

• Microsoft Copilot experience
• AI, automation or workflow optimisation projects
• SharePoint and Microsoft Teams administration
• CRM administration
• Power BI reporting
• Process mapping and business analysis
• Facilities Management or Service Industry experience
• Business transformation projects

What We're Looking For

The ideal candidate will:

• Have experience managing business systems within a fast-paced organisation.
• Be highly organised and capable of managing multiple priorities.
• Possess excellent communication and stakeholder management skills.
• Be comfortable working with people at all levels of the business.
• Have strong analytical and reporting capabilities.
• Be passionate about improving processes and driving efficiency.
• Be enthusiastic about AI, automation and emerging technologies.
• Thrive in a role that combines strategy, systems and operational delivery.

Why Join Sentrex?

✅ Be part of a business actively embracing AI and digital transformation

✅ Work with Microsoft Copilot and emerging technologies

✅ Lead meaningful improvement and automation projects

✅ Influence how a growing business operates

✅ Work directly with senior leadership

✅ Broad, varied and impactful role

✅ Opportunity to shape the future of Sentrex

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