Software Support Engineer

Software Support Engineer Full-Time | Competitive Salary & Benefits | Career Growth | Hybrid/On-Site Are you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for a Software Support Engineer to join a forward-thinking organisation where you’ll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements.In this role, you’ll support a suite of business-critical software applications — helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You’ll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes.What You’ll Be Doing

• Providing 2nd-line technical support via email, phone, remote desktop and in person.
• Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses.
• Troubleshooting, reproducing, and diagnosing software and system issues.
• Delivering remote installations, updates, and patches across multiple applications.
• Performing health checks, preventative maintenance, and system monitoring.
• Creating clear user-facing documentation, guides, and release notes.
• Collaborating with cross-functional teams to resolve issues and improve processes.
• Supporting testing activities for new software versions and updates.
• Contributing to internal knowledge sharing, training, and procedure creation.
• Managing priorities effectively while balancing multiple support and project tasks.
• Maintaining high standards of quality, security, and user satisfaction.
• Occasionally attending customer sites or events (UK and international, when required).

What You’ll Bring Essential Skills & Experience

• Strong communicator with excellent written and verbal English.
• Customer-focused approach with the ability to explain technical concepts clearly.
• Analytical problem-solver with a methodical approach to troubleshooting.
• Good understanding of software, operating systems and networking fundamentals.
• Confident working with Windows and Windows Server environments.
• Experience with MS SQL, including replication and linking client machines to central databases.
• Knowledge of networking principles, IIS, and remote access tools (VPN/VNC).
• Ability to work independently, prioritise tasks, and meet deadlines.
• Proactive attitude with a strong work ethic and eagerness to learn.

Beneficial Skills

• Broader database knowledge (data modelling, concepts, architecture).
• Experience writing and testing SQL scripts, stored procedures, triggers, and functions.

What You Can Expect

• A varied and engaging role where no two days are the same.
• The chance to work with live systems and make a real impact on users and operations.
• A supportive team that values collaboration, knowledge sharing, and continuous improvement.
• Opportunities for professional development and skill-building.

If you’re passionate about software, love solving problems, and want to develop your technical expertise in a supportive environment, we’d love to hear from you.Apply today and take the next step in your technical support career.