Operations Support Administrator

My client is an award-winning advice firm with offices in Norfolk and Suffolk; they have been established for over 35 years.

My client is looking for an experienced operations administration professional with strong problem-solving skills, attention to detail, a mindset that naturally looks to improve processes as well as someone who enjoys working collaboratively to support their established operations team.

The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported.

Role Purpose

You will provide the Associate Director with document designer and PC exceptions reporting support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide

You will support the delivery of multiple projects to enhance the services delivered to clients

You will produce a range of regular and ad-hoc reports and data analysis, and assist with system, IT and operational queries that may arise

Key Responsibilities

• You will develop and maintain document designer templates ensuring these are set up in the most efficient way for the end user, and any new functionalities are implemented
• You will assist in testing and implementing new functionality available on my clients back-office system
• You will maintain and continuously look to improve systems and processes, providing support and training where necessary
• You will support the updating of systems and processes to enable data cleansing and running various reports, liaising with team members as required
• You will ensure data accuracy and consistency across systems, escalating issues where required
• You will work collaboratively across teams to ensure consistent use of systems and adherence to data standards
• You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows
• You will update tax year-end legislation changes across a number of internal systems
• You will support the mapping and documentation of processes to improve consistency and performance.
• You will maintain and update your own personal development record

Essential Skills

Data analysis and reporting

Maintenance and development of CRM and/or back-office systems

Project management experience

Commercial awareness and an understanding of business operations

Strong attention to detail/accuracy

Excellent organisational and prioritisation skills

Naturally analytical with the ability to both interpret and present data

Ability to follow procedures and identify problems

Excellent communication skills

Teamwork (working collaboratively)

Good experience of MS Office suite of products

Desirable Skills

Experience delivering larger scale projects

An awareness of process improvement methodologies

Advanced MS Word and Excel skills

Personal attributes

Professional and accountable approach to work

High levels of trust, integrity and reliability

A proactive mind set, with curiosity and a focus on continuous improvement

A willingness to support and help others with a strong emphasis on team work

Benefits

29 days holiday + office closed between Christmas and New Year + Birthday off

5% pension contribution

Flexible working

Hybrid working (after 1 year)

Profit Share

Social events

Free parking

Free drinks/fruit

Cycle to work

Length of service recognition

Discounted legal services

Life cover and income protection

Healthcare cash plan

Private health care scheme