1st Line Support Engineer

Job Title: 1st Line Support Engineer Service Desk
Location: Preston, UK (Office based)
Salary: £27,000- £29,000 DOE + Benefits
Employment Type: Full Time

All applicants must have the right to work in the UK, our client cannot provide sponsorship

About the Company

Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.

Role Overview

We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers.

Key Responsibilities

• Provide 1st line support for client IT issues via phone, email, or ticketing system.

• Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices.

• Assist with password resets, account management, and software installations.

• Escalate more complex issues to 2nd Line engineers as appropriate.

• Maintain accurate ticket documentation and keep clients updated on progress.

• Ensure SLAs are met and provide excellent customer service.

Essential Skills & Experience

• 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment.

• Basic knowledge of Windows desktop and server environments.

• Familiarity with Microsoft 365 / Office 365.

• Good communication and customer service skills.

• Ability to learn quickly and follow guidance from senior engineers.

Desirable Skills

• Basic understanding of networking (TCP/IP, DNS, DHCP).

• Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous.

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals)

Benefits

• Competitive salary with a yearly performance-related bonus

• Training and career development support

• Pension scheme

• Friendly and collaborative MSP environment with great progression opportunities

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