IT Infrastructure Engineer

IT Infrastructure Engineer Salary: £65,000 + Excellent Benefits Location: Letchworth Garden City Hybrid working: Two days per week in the office, three days from home Contract: Permanent Hours: 37 hours per week, Monday to Friday Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. We are now looking for a dynamic and forward thinking IT Infrastructure Engineer to join our team. This is a key role at an exciting time for our organisation, as we bring two Microsoft environments together and deliver a major Microsoft 365 tenant migration. If you enjoy solving problems, learning new technologies and working collaboratively, this is a fantastic opportunity to make a real impact. About the Role As an IT Infrastructure Engineer, you will play a central role in our Microsoft 365 tenant to tenant migration and help shape our combined Microsoft cloud environment. Much of your work will be project based, including scoping, planning, designing and delivering technical solutions. You will also support day to day infrastructure operations as a senior escalation point. You will work across Microsoft 365, Azure, Entra ID, Intune and wider cloud services, helping us build a secure, resilient and well managed environment. You will also support cyber security operations, maintain documentation, and work closely with colleagues across IT and the wider business. This role is ideal for someone who is passionate about Microsoft technology, enjoys learning and brings a proactive, solution focused approach. Key Responsibilities: Project and technical delivery Plan and deliver our Microsoft 365 tenant to tenant migration Configure, administer and optimise Microsoft Entra ID, Intune and Azure Support the provisioning, monitoring and security of our cloud infrastructure Contribute to the design and implementation of cloud based solutions Ensure systems are optimised for performance, reliability and security Support backup and disaster recovery processes Operational support Act as a senior escalation point for BAU infrastructure issues Maintain documentation for systems, configurations and processes Support cyber security operations and respond to incidents Ensure regular patching and system updates Follow structured testing and change management processes Work with the IT Operations Manager to maintain audit compliance Collaboration and communication Work closely with IT colleagues across both organisations Document risks and mitigation plans for the migration programme Share knowledge across the team and support continuous improvement What We’re Looking For Must haves: Experience working in a Microsoft first environment using Microsoft 365 Strong knowledge of Exchange Online, Teams, SharePoint and OneDrive Experience with Microsoft Entra ID including Conditional Access and hybrid identity Experience with Microsoft Intune including Autopilot, compliance and configuration Strong Azure experience including virtual machines, networking and storage Experience delivering Microsoft 365 tenant to tenant migrations Solid understanding of networking including DNS, DHCP, TCP/IP and firewalls Scripting experience using PowerShell or Bash At least five years experience in an IT infrastructure role Active Microsoft certifications at level 100 or above, or equivalent experience Nice to haves: Experience using Quest migration tooling Knowledge of Microsoft Purview Experience with Microsoft Defender XDR or Crowdstrike Knowledge of Microsoft Sentinel or Azure Monitor SQL Server administration Experience with MDM tools such as PatchMyPC or Ninja Cyber security experience or relevant accreditation Experience working within a merger or integration programme Exposure to ITIL and formal change management Personal qualities Strong communication and problem solving skills Excellent teamwork and customer service skills Curious, proactive and keen to learn Able to work independently and collaboratively Calm, organised and able to manage competing priorities Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £65,000 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging And that’s just the beginning! We’re also thrilled to provide: Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working Hours Hours and working pattern: 37 hours per week, Monday - Friday. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 10/05/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.