ICT Apprentice

Provide 1st level support for all business systems. To provide fantastic customer service during all aspects of technical support for Nash College. Provide support for related technical systems including printers, access control, mobile phones, audio visual equipment etc.

Role

  • Being friendly, patient and helpful in all dealings with end users' technical requirements
  • Keeping the service desk tickets up to date
  • Respond to IT incidents, problems and requests, resolving them in line with agreed levels of service and to the user’s satisfaction, recording all information as required by local IT processes
  • Support users in using standard office systems and other software in use across Nash College and the Shaftesbury group
  • Set up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures
  • Install software, download and apply updates and patches in line with agreed policy and procedures
  • Install and configure desktop hardware and build/configure/install in line with procedures
  • Configure and support mobile devices, including phones, smartphones and laptops
  • Develop knowledge of specific aspects of Shaftesbury group systems
  • Support continuous improvement of Nash College services, systems and processes through improved quality management and documentation
  • To carry out additional duties and tasks that may be required within the range of the responsibilities of the post

Training

To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

  • Formal training, including online learning and internal learning events
  • 1-2-1s with your coach and line manager
  • Observing and shadowing colleagues
  • Writing up learning reflections for your portfolio

Full-time employment.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
LDN APPRENTICESHIPS LTD
Working Week
Monday to Friday, between 9.00am and 5.00pm.
Expected Duration
1 Year 4 Months
Positions Available
1
Closing Date
Friday, 28th November 2025
Start Date
Friday, 30th January 2026

Desired Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

Qualifications

  • English GCSE, grade 4-9 or A*-C (Essential)
  • Maths GCSE, grade 4-9 or A*-C (Essential)

About the Employer

Shaftsbury Group
The Shaftsbury Group is a charity that’s committed to enabling people with disabilities to live the life they want to lead. They work to change what is unlivable, helping people to tackle the barriers they face and create a livable life. The Shaftsbury Group believes that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, The Shaftsbury Group strives to be open, enabling, inclusive and courageous in all that they do. They publish their own news, analysis and unique fund manager performance information that helps professional investors such as financial advisers, wealth managers and fund selectors make the best decisions about where to place their clients’ money. They are totally independent and passionate about what they do. They won’t compromise in our quest to provide investors with the best and most accurate news, insight and data. The aim is always to help people Make Better Investments™. Set up in 1999, they now have more than 200 employees in London, New York, Milan, Munich and Singapore. They cover - and connect - all sides of the $100 trillion global asset management industry - through their news, events and insights. At Citywire, they uphold a culture rooted in honesty, integrity, and fairness, where every voice is valued and heard. Their culture promotes constructive dialogue and collaboration on a global scale.
Company
Shaftsbury Group
Location
Croydon Road, Bromley, England
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Posted
Company
Shaftsbury Group
Location
Croydon Road, Bromley, England
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Posted