End User Support Specialist

End User Computing (EUC) Specialist | Desktop Support Engineer | Onsite | London, UK | B2B Contract

Location: London, United Kingdom (Onsite)

Job Type: Full-Time (Freelance / B2B Contract)

Rate: £2100/month

Schedule: Monday–Friday | Standard Business Hours

Overview

We are hiring an experienced End User Computing (EUC) Specialist / Desktop Support Engineer to deliver high-quality onsite IT support in a corporate environment. The ideal candidate will have strong hands-on experience in deskside support, device lifecycle management, and enterprise tools like SCCM, Intune, and ServiceNow .

Key Responsibilities

• Provide end-to-end technical support for desktops, laptops, and end-user devices (hardware, software, and network issues)
• Perform IMAC activities (Install, Move, Add, Change) and break/fix support
• Manage device lifecycle including OS imaging, configuration, patching, and hardware replacement
• Use SCCM, Intune, and ServiceNow for ticketing, asset management, and remote support
• Install, configure, and update enterprise software in line with IT policies
• Deliver deskside and remote support for applications such as Microsoft Office, Outlook, and VPN
• Ensure security compliance , antivirus updates, and endpoint policy enforcement
• Provide VIP / executive support and handle critical escalations
• Support printers, scanners, and peripherals including troubleshooting and maintenance
• Assist with Active Directory (user account management, password resets, access control)
• Maintain accurate documentation for incidents, assets, and technical procedures
• Support Windows OS environments , with basic exposure to macOS and mobile devices
• Follow ITIL best practices for incident, problem, and service request management

Required Skills & Experience

• Strong experience in End User Computing (EUC) / Desktop Support / IT Support
• Hands-on expertise with Windows 10/11, Office 365, SCCM, Intune, ServiceNow
• Knowledge of Active Directory, VPN, networking basics
• Experience with hardware troubleshooting and device management
• Familiarity with ITIL processes
• Excellent communication and stakeholder management skills