Deskside Support

Job Position: Deskside Support (L1 Engineer)

Job Duration: 1-Year extendable Freelance Backfill (Engineer Will Only Support in the Absence of Primary Engineer )

Location: Christchurch ,UK

Contract T ype: Freelance-B2B

Langu age: Local + English

Responsibilities:

• Delivered end-to-end technical support for desktops, laptops, and mobile devices, resolving hardware, software, network, and peripheral-related issues in enterprise environments.
• Performed IMAC (Install, Move, Add, and Change) activities, break/fix support, hardware refreshes, and workstation deployments.
• Managed the complete desktop lifecycle, including Windows OS installation, imaging, configuration, software deployment, patch management, and hardware replacement coordination with vendors.
• Utilized SCCM, Microsoft Intune, and ServiceNow for device management, software distribution, ticket handling, remote support, and asset tracking.
• Installed, configured, and maintained Microsoft Office, Outlook, VPN clients, antivirus software, and other enterprise applications while ensuring compliance with organizational security policies.
• Provided both deskside and remote end-user support, maintaining high service levels and minimizing business downtime.
• Supported printers, scanners, docking stations, monitors, and other peripherals, performing troubleshooting and preventive maintenance.
• Assisted with Active Directory user administration, including password resets, account unlocks, group membership updates, and basic user provisioning.
• Delivered VIP and executive support, handling high-priority incidents and serving as the primary onsite technical contact during escalations.
• Maintained accurate documentation of incidents, asset inventory, technical procedures, and knowledge base articles.
• Supported Windows 10/11 environments, basic macOS troubleshooting, and mobile devices (iOS and Android).
• Worked within ITIL best practices for Incident, Problem, Change, and Service Request Management while consistently meeting SLA targets.
• Collaborated with cross-functional IT teams and third-party vendors to ensure timely issue resolution and continuous service improvement.