Customer Success Lead - Up to 120k base

Ready to lead customer success for a fast-growing, AI-driven SaaS innovator?

A leading SaaS company, leveraging AI and automation, are seeking a Customer Success Lead to scale its customer success function. This strategic yet hands-on role drives enterprise customer retention, adoption, and expansion while building a high-performing team. The company is expanding rapidly across global markets.

The candidate will need deep expertise in SaaS customer success frameworks, financial acumen, and C-suite influence. The ideal candidate will be a mix of Hands' on with key accounts and strategic, with CS function expected to grow significantly under their leadership.

Key skills include driving upsell/cross-sell, designing customer health scores, and leveraging tools like Gainsight or custom dashboards. Familiarity with AI tools and global market expansion is a plus.

Responsibilities include leading revenue expansion, mentoring Customer Success Managers, aligning with Sales, Product, and Marketing. The candidate will establish repeatable processes for onboarding, renewals, and advocacy, using data-driven insights to enhance customer outcomes.

The ideal candidate excels in stakeholder management, storytelling, and crisis resolution, with a passion for customer advocacy and operational excellence. SaaS experience is a bonus.

The role is predominantly remote, with 1-2 days in their Central London office.

Apply below to shape customer success for an AI-native, high-growth company.