It Platform Project Co-Ordinator

I am seeking a IT Platform Project Co-Ordinator to join my clients Digital Team. This role is central to ensuring the smooth running and adoption of digital platforms, supporting both office and site teams in getting the most from tools.

You’ll be responsible for setting up and configuring projects, managing user access, maintaining data quality, and resolving platform issues. Beyond daily operations, you will play a key role in supporting users, delivering training, and helping teams to embed digital workflows effectively.

The role also includes working with JSON structures and supporting basic API configurations to improve integration and streamline processes. This is a practical, people-facing position that requires strong digital confidence, problem-solving ability, and empathy in supporting colleagues through change.

Key Responsibilities:

• Platform Set-up & Configuration – configure projects, manage permissions, upload data, and support workflow customisation.
• Data & Maintenance – ensure ongoing accuracy of platform data, align multiple systems, and validate information.
• User Access Control – create, update, and manage user accounts and permissions.
• Support & Troubleshooting – act as first-line support, resolving issues and feeding back recurring problems for long-term improvements.
• Platform Development – build basic forms, explore underused features, and support the rollout of new functionality.
• Training & Documentation – create clear, user-friendly guides, checklists, and training sessions tailored to different learning styles.
• Standards & Best Practice – champion consistent digital practices, maintain documentation, conduct data quality checks, and support wider business improvements.

Skills & Attributes:

Core Skills

• Strong interpersonal skills; able to build trust and rapport across all teams.
• Patient, supportive trainer with confidence in 1-to-1 coaching.
• Highly organised, detail-driven, and able to juggle multiple priorities.
• Clear written communication, skilled in producing concise training materials.
• Curious and proactive in exploring new digital tools and features.
• Problem solver with the resilience to guide users through change.

Technical Skills:

• Experienced in managing digital platforms and processes.
• Skilled in creating visually clear training materials.
• Familiar with Microsoft 365 (Teams, Word, Excel, PowerPoint).
• Basic knowledge of JavaScript or Python and JSON for troubleshooting and configuration.
• Exposure to REST APIs and their setup (endpoints, headers, payloads).

Knowledge & Experience:

• Understanding of project workflows and digital data capture tools.
• Awareness of access protocols, data quality standards, and governance.
• Experience with digital platforms preferred.
• Previous involvement in user management or platform-related projects.

Behaviours:

• Passionate about delivering great service and helping others succeed.
• Inclusive, approachable, and proactive team player.
• Professional, honest, and committed to going the extra mile.
• Organised, adaptable, and motivated by continuous improvement.

Why Apply?

This is an opportunity to play a pivotal role in supporting digital transformation across projects, ensuring that teams have the tools, knowledge, and confidence to work effectively. If you thrive at the intersection of technology and people, and enjoy making digital platforms work smarter for their users, I would love to hear from you.