End User Device Engineer
Job summary
This is an exciting opportunity to join the End User Device Management Team, supporting users across community and primary care settings throughout Derby and Derbyshire. You'll play a key part in ensuring that desktop and mobile devices remain secure, reliable, and fully optimised for clinical and operational staff.
Our engineers manage everything from laptops and mobiles to operating system patching and application updates, ensuring all devices remain compliant and pose no security risk to the wider network.
Key Responsibilities:
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End-user productivity -- Improve staff efficiency by resolving device and system issues quickly and effectively.
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Incident management -- Reduce service disruption through timely handling of incidents and service requests in line with SLAs.
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24/7 support coverage -- Contribute to a rota that ensures continuous availability of end-user services.
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Automation tasks -- Increase operational efficiency by automating routine technical activities.
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Proactive maintenance -- Enhance device stability through regular patching, updates, and health checks.
You'll be part of a team that directly supports frontline healthcare staff, ensuring they have the tools they need to deliver safe, effective care. Your work will have a real impact on service quality, system reliability, and patient outcomes.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Experience
- At least 2 years previous technical experience within IT
- Minimum of 2 year previous technical experience within an IT environment
- Prior experience of delivering and technical documentation
- Ability to present material accurately to colleagues
- Experience of working as part of a customer focussed team
- Excellent communication skills - written, verbal and interpersonal
- Excellent organisational skills
- Excellent time-management skills with a pro-active and flexible approach
- Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the NHS
Knowledge Requirements
- Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
- Knowledge of the Data Protection Act and issues around data confidentiality
- Extensive knowledge of clinical and business functions across the local health community
- Detailed knowledge and awareness of uses of Health Informatics across the NHS
- A clear understanding of the local service requirements and plans associated with the National programme for IT
- MDM experience
Qualifications
- A relevant degree or technical qualification or equivalent technical experience
- Microsoft desktop Operating Systems
- Network Topologies
- Virtual Desktops
- Excellent IT skills with Advanced Keyboard skills.
- In possession of the ECDL/MOST qualification
- In possession of or working towards the completion of the Advanced ECDL or MOST
- On-going personal and professional development
- Membership of a professional body (ie. UKCHIP, Institute of IT Training, BCS)
- RDMS (any)
- Scripting
- MCP
- Packaging
Contractual
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
- Ability to travel in order to attend meetings/deliver training at point of need.
- Clean driving licence and use of own car.
- Requirement to form part of an on-call rota.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
Ilkeston Community Hospital
Heanor Road
Ilkeston
DE7 8LN
United Kingdom
Employer's website
https://www.sfh-tr.nhs.uk/