Network Infrastructure & Telecommunications Manager
Job summary
Are you passionate about the digital space? Do you want to help transform health and care services through innovative digital support?
We are looking for an enthusiastic and dedicated individual to join our team as a Network Infrastructure and Telecommunications Manager within the Technical Operations Strategic Business Unit (SBU) at NHIS. This is a fantastic opportunity to be part of a team that is working to future-proof the NHS by delivering vital digital services and supporting the transformation of healthcare through technology.
As part of the Technical SBU, your primary goal will be to support the delivery of Service Level Agreements, design and implement technical solutions, and work collaboratively with our Partners and Customers to align with clinical and IT strategies. You will play a key role in maintaining and enhancing the IT infrastructure at all levels, from providing essential technical support to users, to managing upgrades and installations within our Datacentres.
We are committed to ensuring that our customers experience minimal disruption and receive high-quality service that ensures the smooth continuation of care.
If you are ready to bring your passion for digital transformation and healthcare to the next level, apply today to join our team!
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
- Ability to manage external customers and contractors
- Ability to establish and performance manage the delivery of Service Level Agreements.
- Highest level of analytical and problem solving skills
- Ability to deal with highly complex and sensitive issues
- Ability to negotiate, persuade and influence at all levels both within and across organisational boundaries
- Ability to make sound decisions on operational and service issues and developments based on knowledge and experience
- Excellent knowledge of Health Care IT
- Excellent knowledge and experience of Information Governance
- Ability to understand and promote best practice in IT.
- Ability to write and present reports and proposals to senior managers and external agencies
- Facilitation
- Ability to anticipate impact of internal and external decisions on the IT service and make appropriate preparations.
- Excellent knowledge of the IT security environment
- Excellent Communicator with good presentation skills able to adapt content and delivery to meet the needs of the audience
- Excellent problems solving skills coupled with the ability to concentrate in a busy support environment, decision making and facilitation skills
- Staff motivation skills
- Application of Risk Management within an IT environment.
Qualifications
- Educated to first degree level in an appropriate discipline
- In possession of the PRINCE2 Project Management Foundation Qualification
- CISCO Trained
- In possession of the PRINCE2 Project Management Practitioner Qualification
- Professionally recognised IM&T qualification and/or management qualification (Cisco, Microsoft etc)
- ITIL Service Management
Experience
- Management experience in an ICT arena.
- Significant experience of working in an ICT customer service/technical operations
- Experience of managing contracts, which includes overall responsibility for the relationship as well as for individual projects or programmes to be delivered
- Experience of system procurement
- Strategy development and implementation
- Experience in the development and management of service level agreements, commercial contracts and account management
- Experience managing complex and sensitive programmes and projects that require significant clinical and executive engagement for success
- Experience managing Capital and revenue budgets over £1m
- Researching, analysing and presenting information to Executives and Board members
- Successfully managing a diverse team
- Sound IT skills in word processing, spread -sheet, presentation and email software
- Experience of developing and monitoring business continuity and disaster recovery plans for critical IT systems
- Ability to communicate with a diverse group of professionals to very large groups
- Ability to motivate staff, colleagues and stakeholders to achieve the project outcomes
- NHS / public sector experience
- Significant appreciation, knowledge and experience of good IT practice across the acute sector
- Experience of major system procurement
- Significant knowledge of Health Care IT
Contractual Requirement
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users.
- Ability to travel in order to attend meetings/deliver training at point of need.
- Clean driving licence and use of own car
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
United Kingdom
Employer's website
https://www.sfh-tr.nhs.uk/