Senior End User Device Engineer
Job summary
The post holder will be responsible for the management of the Second Line Engineers team, as a key part of Technical Solutions Strategic Business Unit. This primarily includes ensuring ownership of management activities and that our customers receive excellent customer service, ensuring any required improvements are appropriately assessed and implemented.
The post holder will support the EUD Support Manager in providing first line managerial and technical support for our operational and project-based services, in addition to the whole of the NHIS customer base. The post holder will ensure ICT service delivery and customer focus through proactive and best practice ICT processes and the effective management of internal services and third-party contracts. The post holder will ensure that all ICT related issues are comprehensively and effectively addressed through proactive and best practice ICT processes.
The post holder will actively develop processes and assurance mechanisms to support the management of Second Line customer support, providing services across the local health community, supporting major projects and programmes.
Working at a management level within NHIS, the post holder may be required to form part of the on-call management rota.
The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.
We have an open, inclusive and diverse culture and we would like you to be part of the team.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge
- Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level.
- Knowledge of the Data Protection Act and issues around data confidentiality.
- Awareness of uses of Health Informatics across the NHS.
- Specialist knowledge working across a range of areas within an ICT Technical service.
- Detailed knowledge of uses of Health Informatics across the NHS.
Qualifications
- Degree or HNC or Diploma or equivalent operational experience.
- ITIL Foundation status or equivalent.
- Prince2 or project management experience.
- Experience of communicating and explaining ICT issues.
- Experience of negotiating with suppliers.
- Experience of managing projects.
- Experience of inter-organisational working.
Experience
- Extensive experience working in a IT Technical area.
- Significant experience of managing staff.
- Knowledge, training and experience in ICT.
- Effective empathy and persuasive skills.
- Ability to negotiate.
- Ability to work with supplier contracts/costs.
- Advanced keyboard skills.
- Microsoft Office - advanced use.
- Ability to act and work flexibly and on own initiative.
- Ability to concentrate in stressful situations and when interrupted.
- Effective written and oral communication skills.
- Knowledge/appreciation of the ICT requirements of NHS CCG's and Primary Care Trusts.
Contractual
- Well presented appearance.
- Car driver with access to their own vehicle to travel throughout the health community.
- Requirement to form part of the on call rota where necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
Ilkeston Community Hospital
Heanor Road
Ilkeston
DE7 8LN
United Kingdom
Employer's website
https://www.sfh-tr.nhs.uk/