Women and Children's Triage Co-ordinator
Job summary
Sherwood Forest Hospitals NHS Foundation Trust has an exciting opportunity to join the Community Paediatrics team at King's Mill Hospital as a Community Paediatrics Triage Co-ordinator.
This is a fantastic opportunity for an organised and compassionate individual to support children, young people and their families throughout their care journey. As a key point of contact, you will provide high-quality administrative support, ensuring referrals and appointments are managed efficiently while delivering a responsive, accessible and patient-centred service.
Working as part of a multidisciplinary team, you will liaise with Consultants, Clinicians, Specialist Nurses and Patient Pathway Co-ordinators to help manage patient pathways from referral to discharge. Your role will be essential in ensuring patients receive timely access to appointments and ongoing care while supporting the Trust to deliver an excellent patient experience.
If you have excellent communication and organisational skills, strong attention to detail, and experience in an administrative or healthcare environment, we'd love to hear from you. Join our supportive team and make a real difference to the lives of children and their families.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
- Computer literate, with experience of using a keyboard with a high level of accuracy
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. Careflow, Dragon, ICE, Orion, Excel, or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
- Sound office clerical background providing knowledge of relevant procedures
- Experience of using a full range of IT / Patient data systems - As applicable to speciality
Qualifications
- Good general education with GCSE English at grade C or above, (or equivalent)
- RSA II (or equivalent)
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- nstitute of Health Records & Information Management Diploma (IHRIM)
- European Computer Driving Licence
- Shorthand speeds of 80wpm
Further Training
- On the job training.
Experience
- Quality Customer Service
- Previous NHS knowledge and experience
Contractual Requirements
- Regular attendance and willingness to work flexible hours as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
United Kingdom
Employer's website
https://www.sfh-tr.nhs.uk/