Continuous Improvement Specialist

Reading (4 days on-site, 1 WFH)

6-month contract (likely extension) Inside IR35

Telecommunications

A leading organisation is seeking a hands-on Continuous Improvement Specialis t to support a major transformation programme. This role sits within a Quality Assurance & Operational Excellence team and is key to driving process clarity, efficiency, and standardisation across the business

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Key responsibilitie

• s:Lead and facilitat e Value Stream Mapping (VS M) workshops to identify end-to-end flows, pain points, and improvement opportuniti
• esCapture and documen t ‘as-is’ process es, including activities, roles, systems, decisions, and contro
• lsDevelop high-qualit y BPMN 2.0 process mode ls (using GBTEC BIC or similar tool
• s)Translate findings int o ‘to-be’ process improvemen ts with clear efficiency and compliance benefi
• tsDocument business rules, dependencies, and critical hand-offs across teams and stakeholde
• rsMaintain and enhance the organisation’ s process landsca pe, ensuring governance and version contr
• olSupport teams in embedding processes into day-to-day operatio

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About y

• ou:Strong experience in BPMN 2.0 process modell ing (as-is & to-
• be)Proven track record of VSM facilitat ion with actionable outco
• mesAbility to deliver at p ace, managing multiple workstre
• amsExperience with process modelling tools (GBTEC BIC, Visio or equivale
• nt)Excellent communication and stakeholder engagement ski
• llsLean / continuous improvement mind
• setBroad industry experience (telecoms exposure benefici