IT Helpdesk Apprentice
Provide administrative assistance to the Technical Services Team and first-line technical support to users, assisting with all aspects of corporate IT operations, including routine maintenance, hardware and software installation.
Role
- You’ll gain hands-on experience by working on real-world tasks such as managing user accounts, triaging IT support requests, maintaining hardware and software inventories, and supporting our digital learning environment
- You'll also become familiar with a variety of business applications and IT systems - including Microsoft Office and our IT Helpdesk ticketing platform
- Provide an initial point-of-contact service for customers
- Provide first-line technical support to end users, resolving hardware and software, issues
- Log, track, and manage support tickets, ensuring timely resolution in line with service level agreements (SLAs)
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices
- Assist with software installation, updates, and licensing management
- Perform routine system maintenance, including updates, patches, and basic troubleshooting
- Support user account management (e.g. password resets & MFA)
- Maintain accurate documentation of inventories
- Provide guidance and basic training to users on IT systems and best practices
- Ensure compliance with company IT policies, security standards, and data protection requirements
- Promote cybersecurity awareness and good practices among users
Alongside your practical work, you’ll study towards a Level 3 IT Solutions qualification as part of a structured apprenticeship programme, designed to support your learning and long-term career development.
Training
- The apprentice will formally train in their day-release at Shrewsbury College London Road campus for one day per week, with the remaining days of the week working on site across Shrewsbury College's campuses
- Following successful completion of the apprenticeship there will be an opportunity to discuss long term career development
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- SHREWSBURY COLLEGES GROUP
- Working Week
- Monday - Friday, Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 22nd June 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Work to deadlines
Qualifications
- English and Maths GCSE, grade 4 (C) or above (Essential)
- IT or Computing Level 2, grade pass (Essential)
About the Employer
Shrewsbury Colleges Group#
Shrewsbury College is Shropshire’s largest college and a designated sixth form offering sixth form college terms and conditions. 2100 A-Level students are taught at our Welsh and English Bridge Campuses in the centre of Shrewsbury with our London Road Campus offering a broad range of vocational and higher-level courses to 2400 16-18 year olds, 4000 adult students, 300 HE students and 900 apprentices. The college achieves excellent student outcomes and enjoys outstanding financial health. The college was inspected in March 2025 and judged to be ‘Outstanding’. As a result of continuing growth in student numbers we are looking to recruit outstanding colleagues who share our student centred ethos and commitment to excellence.