PCN Digital Coordinator

Job description

Job responsibilities

Key requirements of the role

• Monitor and oversee the PCN's EMIS system with particular focus on workflow and tasks.
• Use EMIS to carry out searches and audits; and develop templates and protocols to support the PCN and practices.
• Run system reports and extract data as required by the PCN Senior Leadership Team for activity reporting, using EMIS and other data sources.
• Support Shrewsbury PCN and its member practices by promoting and developing the use of clinical systems and digital products.
• Work across Practices to share good practice, identify information and IT needs (appointment booking), and implement effective systems and training.
• Develop a detailed understanding of clinical system processes and internal configuration and how they relate to the experience of users to ensure that the system is best configured and optimised to support users.
• Support the development of reports, dashboards and analysis.
• Support the use of digital tools such as Ardens Manager, Accurx, Mjog and the NHS App.
• Support social media and waiting room screen content management.
• Highlight any anomalies in information, ideas for new ways of working and details of any potential blockers to tasks.
• Support the Digital & Transformation Lead in executing digital transformation projects across Shrewsbury PCN.
• Be a key member of the wider PCN Care Coordinator team to contribute to the development of strategic plans and generalist workload.
• Act as an RA agent for the PCN.

Person Specification

Experience

• Previous work experience in a professional environment.
• Experience with a range of clinical and information management systems especially EMIS.

• Experience in the production of reports for management teams.
• Experience of working in Primary Care.
• Experience of supporting others in the use of systems.

Personal Attributes

• Enthusiastic and highly motivated.
• Commitment to and focus on quality and meeting standards.
• Committed to on-going personal development.
• Able to plan time effectively.
• Ability to work in collaboration with others to achieve results.
• Ability to use own initiative, discretion and sensitivity.
• Ability to work as a team member autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

• The ability to think innovatively.

Skills and Competencies

• Proficient in the use of Microsoft Office 365 Applications.
• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Ability to work in a structured and systematic manner but respond rapidly to changes in priorities.
• Able to work well under pressure while still delivering high quality work.
• Ability to manage competing responsibilities and prioritise effectively.

Qualifications

• Good standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shrewsbury Primary Care Network

Address

Morgan Place

Anchorage Avenue, Shrewsbury Business Park

Shrewsbury

Shropshire

SY2 6FG

Employer's website

http://www.shrewsburypcn.co.uk/