Primary Care Centre Assistant/Driver
Job summary
You will be primarily based at Newtown Hospital, where you will provide a warm and welcoming first point of contact for patients attending the service. Alongside your reception and patient-facing duties, you will also drive GPs safely to and from home visits across the surrounding area, supporting the delivery of high-quality patient care in the community.
Our Requirements:
- Have possessed a full UK driving license for a minimum of 3 years.
- Be over 25 years of age for vehicle insurance purposes.
- Familiar with the use of Sat navigation, with good knowledge of local geography.
- Confident using a variety of IT programmes.
- Excellent communication, interpersonal and teamwork skills.
- Flexible, reliable, self-motivated, and resourceful.
Main duties of the job
Your duties will include
- Transporting the Duty GP/Clinicians to all home visits
- Checking diagnostic equipment and clinical bags used by GPs is present and in working order
- Ensuring surgeries are set up and fully equipped in readiness for patients
- Welcoming and greeting patients attending the Primary Care Centre, acting as a first point of contact
- Supporting with administrative tasks, such as handling telephone calls, arranging conference calls, faxing prescriptions and admission letters
- Ensuring the Centre and vehicles are kept clean and tidy
What We Offer
- Hours of Work:An average of 13.81 hours per week on a regular shift pattern (additional hours often available), primarily night shifts (approx. between 12am and 8am). Flexibility is available with hours worked, shift patterns are provided with a min. of 6 weeks notice in advance, some flexibility will be required to meet the demands of the role.
- Competitive salary: Hourly rate of £12.83ph - worked primarily as night shifts which attracts 30% and 60% uplifts
- Benefits: Access to the NHS Pension Scheme, cycle to work scheme, Generous holiday allowance, sick pay, Employee Assistance Health Programme (Paycare), Uniform.
- A supportive and inclusive work environment: Join a team that values collaboration, innovation, and personal growth.
- Work-life balance: We understand the importance of work-life balance and will discuss hours with the successful candidate.
About us
About us: Shropdoc is a not-for-prot company established in 1996. Our core services include Out of Hours (OOH) GP care, urgent care triage, home visiting, and face-to-face clinical services. We work collaboratively with NHS partners and other health and care organisations to ensure patients receive safe, responsive, and high-quality care when their usual GP practice is closed or when urgent support is needed.
Shropdocs mission is to keep the patient at the heart of all that we do . We aim to achieve excellence in the care we offer to our patients, providing a safe and high-quality service that is easily accessible. We strive to provide quality patient care, a working community with integrity and kindness, and are committed to continually developing our staff. Our vision and values of Community, Quality, Kindness, Integrity, and Development are at the heart of all that we do, enabling us to achieve the best outcomes for patients and for our colleagues.
Heres what some of our colleagues have to say about working for Shropdoc:
''Working with GPs and other clinicians is very rewarding, and I always feel that I have done my bit when I go home"
Working at Shropdoc really suits my lifestyle, giving me lots of time to enjoy other hobbies
How to Apply:
A full application pack is available to download below. Application forms can be digitally completed via this link: www.shropdoc.credentially.io
Job description
Job responsibilities
JOB PURPOSE
To support the clinician in ensuring that the patient pathway is completed within laid down timescale in accordance with policy, procedure and working instruction. The postholder will be responsible for supporting the continuing provision of first-class care for all our patients through ensuring reception, administrative and driving duties are undertaken efficiently and effectively.
KEY TASKS AND RESPONSIBILITIES
To act as receptionist at the base, managing patient appointments, supporting Clinicians with administrative tasks, and supporting and managing patients through their experience with Shropdoc.
To liaise with Despatch in the Call Centre and your Clinician to ensure that base appointments and home visits are completed in a timely fashion.
To drive the Shropdoc vehicle to home visits in a safe and competent manner.
To ensure that all kit is checked and available for both home and base appointments.
To ensure that vehicles are checked prior to any visits so that they are safe and roadworthy.
BASE - Duties and Responsibilities
To ensure that the base is set up and ready for patients at the beginning of the shift. All computers to be logged in and all essential kits ready and available.
To ensure that base email account is checked and anything relevant is actioned, all phone lines are connected, and printers are operational.
All clinical kit is checked in conjunction with the Kit Checking and Sealing Process.
To appropriately record all drug and sundry usage across the shift using the relevant stock control method and in conjunction with Medicines Management Policy.
To support your Clinician with administrative tasks, such as scanning paperwork, emailing information or making phone calls
To be responsible for greeting patients at bases and promptly recording their arrival on clinical software and ensure that should a patient not attend that it is promptly reported to Despatch.
To ensure that all infection control procedures are stringently followed in line with relevant policy and maintain a continuously clean and tidy environment.
To carry out basic first response and fault-finding following failure of systems/technical equipment.
To provide clear and specific details to Despatch when reporting issues that require further investigation.
To log any incidents that occur on shift via Radar (for example, health and safety incidents, safe-guarding concerns etc).
To advise Clinicians of any drug or sundry shortages.
To witness the removal and re-stock of controlled drugs and sign your agreement.
To check the presence and function of all diagnostic equipment, replacing batteries or reporting any faulty items.
To keep Despatch appraised of clinical workload and any delay in seeing patients.
To always maintain security of the base, including ensuring that the drugs cupboard remains locked, and that no patient identifiable data is accessible.
To follow the process for patients without appointments should people unexpectedly turn up at base looking for clinical support .
To ensure prescriptions are in printers when the doctor is seeing patients but stored in drugs cupboard when on home visit or base is closed.
HOME VISITS - Duties and Responsibilities
To ensure that the Clinician is always transported to home visits safely and with all clinical kit available
To maintain contact with Despatch throughout home visits, informing them of any delays/detours and always ensuring they are contacted before returning to base.
Comprehensively complete vehicle checks as per the Driver and Vehicle Policy and the Vehicle and Kit Log before driving anywhere on shift.
Ensure full clinical kit is available on all home visits and that it is regularly checked and restocked in accordance with procedure.
To always use the TomTom satnav in the vehicle, even on short, local journeys
Support Clinician in locating the front door of properties and assist with carrying of kit
Report all arrival and departure times using the working times function of the TomTom
Provide an escort into the patients home at the request of the Clinician if you feel safe and comfortable doing so. Never witness a consultation, remain in the hall/by front door and be available as required
Record all drugs/sundries dispensed out of the vehicles using relevant stock control recording method and restock as required.
Record details of home visits on Vehicle and Kit log.
Maintain security of vehicle at all times.
To always abide by the rules of the Highway Code and the Driver and Vehicle Policy.
To ensure Toughbooks are charged and switched on and that you are aware of how to resolve basic faults.
ALL TIMES - Duties and Responsibilities
Ensure that the lone worker devices are switched on and accessible both whilst on base and in the car.
Ensure that you know what to do in the event of systems going down and how to revert to fail over/contingency measures.
Be responsive in the case of a clinical emergency and support your clinician appropriately.
Ensure all statutory and mandatory E-learning training is up to date and complete and attend any statutory and mandatory in-person training as requested.
To maintain a constant interest in matters relating to Health and Safety and to escalate any concerns.
To actively participate in the training and mentoring of any new members of staff.
To attend base meetings or other scheduled operational training when requested.
To undertake any other duties of a similar nature consistent with the responsibilities of the post.
To have good understanding of Shropdoc policies and procedures, in particular those pertaining to your role.
To maintain regular and consistent attendance at work, be punctual and ensure that you wear Shropdoc uniform while on shift.
Ensure good communication skills are used with patients, members of the public and health care professionals and that complaints, compliments or concerns are responded to appropriately.
Person Specification
Qualifications
- Full driving licence (minimum of 2 years driving experience) with the ability to drive safely and legally for work purposes.
- Good general education.
- Must be able to undertake relevant mandatory and statutory training required for the role.
Personal Attributes
- Caring, compassionate and patient focused.
- Excellent verbal communication and interpersonal skills.
- Personal Attributes
- Reliable, punctual and trustworthy.
- Calm, professional, discreet and respectful of patient confidentiality.
- Ability to work independently and as part of a team.
- Responsive to changing situation.
- Committed to promoting high standard of patient care.
- Diplomatic and tactful.
- Demonstrates initiatives in identifying opportunities to improve the service.
- Demonstrates a willingness to develop new skills.
Experience
- Experience of providing professional and courteous service to members of public.
- Confident and competent driver with a strong commitment to passenger safety.
- Understanding of confidentiality data protection and professional boundaries.
- Basic IT skills and confidence using electronic systems to include email and bespoke systems (training given).
- Experience in a patient-facing, customer-facing or public-facing role would be an advantage.
- Familiarity with rural driving and navigating unfamiliar locations.
Other
- Must be able to work unsocial shifts and flexibly (evenings, weekends and bank holidays).
- Able to demonstrate behaviours consistent with Shropdocs values: Community, Integrity, Development, Quality and Kindness.
- Satisfactory safer recruitment checks, which will include a DBS Check and driving licence checks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Shropshire Doctors Co-operative Limited ‘Shropdoc’
Address
Unit A
3 Longbow Close
Shrewsbury
Shropshire
SY1 3GZ
United Kingdom
Employer's website
https://shropdoc.org.uk