Digital, Data and Clinical Services Lead
Job summary
We are seeking an enthusiastic, organised and forward thinking Digital, Data & Clinical Services Lead to join our friendly and supportive GP practice in Sidmouth.
This is an exciting opportunity for someone with strong digital, analytical and organisational skills to play a key role in shaping how technology, data and clinical workflows support high quality, safe and efficient patient care. Working closely with the senior leadership team and clinical colleagues, you will help optimise digital systems, improve data quality and support the ongoing development of clinical operational workflows, including total triage (Care Compass).
Key Responsibilities
- Support the effective use and development of digital systems and clinical software
- Work with clinical and operational teams to improve workflows, access and patient pathways
- Support data quality, reporting and information governance processes
- Assist with the implementation and optimisation of digital tools and system changes
- Help identify opportunities to improve efficiency, quality and patient experience
- Support staff in developing confidence and capability in using digital systems and processes
Please complete the attached application form and return to Steph Raistrick at d-icb.sidvalleypm@nhs.net
Main duties of the job
The Digital, Data & Clinical Operations Manager will provide day to day leadership and coordination of the practices digital systems, data quality functions and clinical operational workflows. The role focuses on ensuring that technology, information and clinical processes support the delivery of highquality, efficient and safe patient care.
Working closely with the Practice Manager and clinical leads, the post holder will lead on the implementation and optimisation of digital tools, improve clinical workflows, and work collaboratively with colleagues to embed a culture of continuous improvement while ensuring compliance with NHS, IG and CQC standards.
The role combines hands-on coordination and leadership, ensuring systems and processes are running effectively, while supporting decision-making and improvements at an operational level.
What We Offer
A supportive and inclusive working environment
Opportunity to develop a senior operational and leadership focused role
Involvement in service improvement, digital transformation and system development
Access to training and professional development opportunities
Flexible working arrangements where possible
NHS Pension Scheme membership
If you are motivated by improving systems, supporting teams and helping deliver better patient care through effective use of digital and data, we would love to hear from you.
About us
Sid Valley Practice is a well-established and forward-thinking GP practice based in Sidmouth, Devon, operating from the Beacon Medical Centre with an additional site at Sidmouth Hospital. We provide high-quality, patient-centred care to a coastal and semi-rural population, combining traditional general practice values with modern multidisciplinary working.
We have a registered list size of approximately 14,500 patients, delivering a broad range of primary care services including chronic disease management, minor surgery, immunisations, and nurse-led clinics. We pride ourselves on our strong team culture, commitment to continuous improvement, and focus on delivering high quality care for our local community. We value collaboration, curiosity and practical problem solving, and actively support professional development and training.
Job description
Job responsibilities
The Digital, Data & Clinical Operations Manager will provide day to day leadership and coordination of the practices digital systems, data quality functions and clinical operational workflows. The role focuses on ensuring that technology, information and clinical processes support the delivery of highquality, efficient and safe patient care.
Working closely with the Practice Manager and clinical leads, the post holder will lead on the implementation and optimisation of digital tools, improve clinical workflows, and work collaboratively with colleagues to embed a culture of continuous improvement while ensuring compliance with NHS, IG and CQC standards.
The role combines hands-on coordination and leadership, ensuring systems and processes are running effectively, while supporting decision-making and improvements at an operational level.
Key Objectives of the role include:
Digital & Data Leadership: Provide operational leadership for digital systems, data quality and information governance, helping to ensure that systems, workflows and reporting support safe and effective care.
Clinical Operations Oversight: Oversee clinical workflows, capacity planning and total triage, ensuring efficient coordination of clinical work and optimisation of patient access pathways.
Service Improvement & Transformation: Drive and implement digital and operational improvement initiatives to enhance efficiency and patient experience.
Team Coordination & Support: Line manage the IT Lead and Data Lead, providing leadership and guidance to support effective delivery of system administration, reporting and digital support functions.
Compliance & Governance: Ensure adherence to GDPR, NHS digital requirements, data security standards and quality frameworks, supporting safe, compliant and highquality service delivery.
Key Responsibilities:
Digital & IT Leadership
- Line management of the IT Lead, setting priorities, overseeing performance and supporting professional development.
- Alongside the Practice Manager and external IT support service, oversee and ensure the safe, effective and reliable operation of the practices digital and clinical systems.
- Oversight of digital processes and system controls to ensure data accuracy, operational resilience and patient safety.
- Acting as the digital point of contact, coordinating with external suppliers, system providers and NHS IT teams.
Data Quality & Information Governance
- Line management of the Data Quality Lead, setting priorities, overseeing performance and supporting professional development.
- Provide oversight and support to ensure effective delivery of data quality, reporting and regulatory requirements.
- Work with relevant leads to ensure accurate and standardised clinical coding and data capture across the practice.
- Ownership of data governance processes, ensuring compliance with GDPR, NHS information governance standards and local policies.
- Work with relevant leads to ensure that reporting, searches, templates and recall systems remain accurate, current and clinically appropriate.
Clinical Operations & Care Compass (Total Triage) Oversight
- Oversight of the Care Compass total triage model, ensuring digital triage processes are safe, effective and aligned with agreed access principles.
- Work alongside clinical leads to ensure that incoming clinical demand is triaged appropriately and directed to the right service, clinician or pathway.
- Use data and operational insight to identify bottlenecks, variation and capacity constraints within the triage and duty system.
- Work closely with the Care Compass team, Duty Team leads and Partners to optimise workflows, improve patient access and reduce unwarranted variation.
- Support continuous review and refinement of total triage processes in response to demand, capacity and system changes.
Digital Transformation & Service Improvement
Lead implementation of agreed digital and operational improvement initiatives to enhance efficiency, quality and user experience.
Evaluate, pilot and support the adoption of new digital tools and system enhancements.
Translate ideas and strategic direction into practical changes.
Contribute to wider planning discussions, providing operational insight.
- Ensuring digital developments align with ICS, PCN and national NHS digital strategies.
Training, Capability & Change Support
- Ensuring appropriate digital and data capability across clinical and nonclinical teams.
- Overseeing training approaches for new systems, processes and ways of working.
- Supporting managers and teams through periods of service change, system implementation or workflow redesign.
Governance, Risk & Assurance
- Maintaining oversight of risks relating to digital systems, data quality and clinical operational processes.
- Supporting investigations into incidents, complaints or significant events within remit, helping to ensure learning is identified and embedded.
- Providing assurance to the Practice Manager and Partners that digital, data and clinical operational risks are appropriately managed.
Leadership & Stakeholder Engagement
- Representing the practice in relevant digital, data and operational forums at PCN and system level.
- Working collaboratively with internal leads, external partners and system stakeholders to support service development.
- Contributing to organisational planning, performance discussions and strategic decisionmaking as required.
Note: The Digital, Data & Clinical Services Lead may also be required to undertake other reasonable duties as assigned to support the effective operation of the practice. The partners reserve the right to adjust responsibilities as necessary, and the Digital, Data & Clinical Services Lead will be consulted regarding significant changes to duties.
Person Specification
Personal Qualities
- Polite, confident and professional.
- Motivated, proactive and able to take initiative.
- Forward thinker with a continuous improvement mindset.
- Flexible and cooperative, able to support teams through change.
- Strong interpersonal skills with the ability to build trust across multidisciplinary teams.
- High levels of integrity, confidentiality and reliability.
- Sensitive and empathetic when dealing with staff or patient issues.
- Ability to remain calm and effective under pressure.
- Flexibility to work outside of core office hours when required.
- Full UK Driving License.
- Willingness to undertake further training relevant to the role.
Qualifications
- Educated to degree level in a relevant field (healthcare, digital, data, business or equivalent experience).
- Advanced digital systems or data analytics training.
- Leadership / Management qualification.
- Project or programme management qualification (e.g., PRINCE2, Agile, Lean, QI)
Skills
- Excellent leadership and team management skills.
- Ability to motivate and develop staff.
- Strong communication skillsable to engage confidently with clinicians, admin teams, suppliers and system partners.
- High level of digital proficiency and confidence with clinical systems, data tools and analytics.
- Strong planning, organisational and project management skills.
- Ability to analyse complex data, identify trends and produce clear, actionable insights.
- Ability to work under pressure and manage competing priorities.
- Advanced problem solving and critical thinking skills.
- Ability to create protocols, templates and workflows.
Experience
- Experience managing digital, data or operational functions in a complex organisation.
- Experience leading a team, including line management responsibility.
- Experience implementing digital tools, clinical systems or workflow improvements.
- Experience in using data to drive operational or clinical improvements.
- Experience in project management, change management or service transformation.
- Experience in healthcare or general practice.
- NHS/Primary Care experience.
- Experience managing or supporting Information Governance / GDPR compliance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sid Valley Practice
Address
Beacon Medical Centre
Sedemuda Road
Sidmouth
Devon
EX10 9YA
Employer's website
https://www.sidvalleypractice.nhs.uk/