Retail Coordinator
We are recruiting for a Customer Service & Finance Coordinator to join a well-established and highly regarded organisation within the automotive sector on an initial 3-month contract, with the potential to extend.
Joining a small, collaborative and efficient team, you’ll play an important role in delivering an excellent service to customers and retail partners, supporting them throughout the vehicle finance application journey.
This would be a great opportunity for someone with a background in customer service, call centre operations, financial services or motor finance who enjoys working in a busy environment, building relationships and seeing queries through to resolution.
What will you be doing?
- Handling inbound and outbound calls from customers and dealerships, providing a consistently high level of service
- Supporting customers with queries throughout the finance application process
- Assisting with the completion and submission of finance applications
- Carrying out credit assessments in line with lending criteria and relevant legislation
- Ensuring documentation is complete, accurate and compliant
- Maintaining accurate records of customer interactions, applications and transactions
- Resolving customer and retailer queries or complaints promptly and professionally
- Working closely with internal teams to ensure a smooth customer experience
- Building positive relationships with dealerships and customers
- Supporting dealerships with finance applications and customer queries
- Maintaining high quality standards across all customer interactions
What are we looking for?
You’ll ideally have previous experience within customer service, a contact centre, financial services or motor finance environment.
More importantly, you’ll be:
- A confident and engaging communicator who enjoys speaking with customers
- Compassionate, considerate and able to build strong relationships
- Highly organised with the ability to prioritise and manage multiple tasks
- Comfortable working in a busy, sometimes pressured environment
- Resilient and solutions-focused
- Quality-conscious with excellent attention to detail
- A genuine team player who takes pride in delivering a great service
Knowledge of the FCA regulatory framework and Consumer Duty would be advantageous, although not essential.
Working pattern & flexibility
The team operates a rotating shift pattern of 9am–5pm and 10am–6pm.
There is also the option to take a 30-minute lunch across four days, allowing for a 2pm finish on the fifth day, with the early-finish day rotated across the team to maintain appropriate coverage.
The organisation also offers flexibility to request to work from home up to two days per week, subject to business requirements.
There is a requirement to work approximately one Saturday every 3–4 weeks, as well as 1–2 bank holidays per year, with time off in lieu provided during the week.
Additional information
The successful candidate will be subject to satisfactory references, including a DBS check and financial check.
Our client is committed to creating an inclusive workplace where everyone is treated fairly and with respect. Applications are welcomed from candidates of all backgrounds, and appointments are made based on skills, experience and suitability for the role.