HR Systems Analyst

I am partnering with a leading London-based organisation to recruit an experienced HR Systems Analyst for a permanent, hybrid position. This is an exciting opportunity for a detail oriented and analytical HR systems professional with strong iTrent experience to play a key role in the optimisation, maintenance, and continuous improvement of the organisation’s HR technology landscape. The successful candidate will act as a subject matter expert for iTrent, supporting system configuration, upgrades, reporting, and process enhancements, while working closely with HR and wider business stakeholders to drive efficiency, accuracy, and data integrity across the HR function.

HRIS Ownership & Daily Operations

• Serve as the subject matter expert for iTrent, overseeing the day-to-day management and optimisation of the HRIS to ensure seamless HR and Payroll operations.
• Lead the development, configuration and implementation of system enhancements aligned to evolving business requirements.

Reporting & Business Objects

• Take full ownership of Business Objects as the primary HR reporting tool.
• Design, configure and maintain reports and dashboards, ensuring ongoing accuracy and continuity through iTrent upgrades and system changes.

System Support & User Assistance

• Provide first-line functional support to employees and managers on all HR systems queries.
• Manage and prioritise the HR systems support inbox, ensuring timely resolution of issues.
• Collaborate closely with HR, Payroll, Pensions, Learning & Development, Reward, Brand, IT and Talent Acquisition teams to resolve system-related queries and improve processes.

Training & Documentation

• Deliver system training and guidance to HR colleagues and wider business users.
• Maintain and regularly update user guides, process documentation and system materials to reflect changes and best practice.

System Upgrades & Enhancements

• Coordinate and manage system upgrades, patches and testing cycles to minimise disruption and ensure system integrity.
• Support the implementation and configuration of new iTrent modules and functionality.
• Manage and progress open MHR support queries where required.

Self-Service & Onboarding Maintenance

• Maintain and optimise Employee and Manager Self-Service (ESS/MSS), ensuring content and communications remain accurate and current.
• Oversee the Onboarding portal, keeping policies, leadership information and related content up to date.

Data Management & Integrity

• Safeguard data accuracy through regular audits, cleansing activities and quality control checks.
• Maintain organisational structures, hierarchies and establishment data within the HRIS, ensuring organisation charts remain accurate.

HR Support & Projects

• Contribute to ad hoc HR systems and wider HR projects.
• Provide general HR support where required, including responding to queries and taking notes in disciplinary and grievance meetings.
• Undertake additional duties in line with evolving business needs.