IT Facilities Assistant

My client  a large Tier 1 Maintenance Contractor are looking for an  I.T Facilities Assistant, you’ll play a key role in maintaining the performance, stability, and usability of all I.T and ICT systems across our business. From hardware installations to software support, user onboarding to systems troubleshooting – no two days will be the same.

You’ll provide both 1st and 2nd line technical support, working closely with the I.T Facilities Officers and supporting both internal staff and external clients across multiple locations.

Key Responsibilities:

• Provide 1st & 2nd line technical support (Email, Phone, Remote & Deskside)

• Diagnose and resolve hardware, software, and network issues

• Set up and configure desktops, laptops, printers, mobile devices, and workstations

• Manage Active Directory, Office 365, MDM solutions, and CRM/Service Management Systems

• Assist with rollouts of updates, new technology, and mobilisation projects

• Maintain technical documentation and provide end-user training

• Support I.T-led strategies to improve efficiency across the company

• Build office furniture and ensure workstation setup meets compliance standards

What We’re Looking For:

• A practical, hands-on mindset with great attention to detail

• Previous experience in an I.T support or service desk role

• Excellent communication skills – able to explain tech clearly to both experts and non-experts

• Strong problem-solving abilities and a customer-first approach

• Familiar with Microsoft Windows 10/11, Server 2012/2016+, Office 365

• Experience with Active Directory, Azure, and antivirus/cybersecurity tools

• Confident using hand tools and small power tools

• Ability to multitask under pressure while maintaining service levels