1st Line Support Engineer

Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base.

You will have the following experience:

Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development.

You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation.

You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role.

This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role.

The role will involve the following duties:

Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns

Competencies - Skills Required

A degree in Computer Science or equivalent

A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage

Knowledge of Office 365, Active Directory and VMware

Demonstrated effective verbal and written communication skills

High level of interpersonal skills and team skills

Strong troubleshooting solving skills

Able to build and maintain client relationships

The ability to work well under pressure and unsupervised

Experience in ITIL framework

Logical thought processes and analysis techniques coupled with the ability to think outside the square

Commitment to accuracy and precision with all outcomes

Ability to travel when required

The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required.

Weybridge

£25 -28K