Engineering Services Manager

We're recruiting for an experienced Engineering Services Manager to lead the day-to-day delivery of enterprise IT services across Infrastructure, Networks and End User Computing.

This is a hands-on leadership role, responsible for ensuring high service performance, driving continual improvement and supporting the development of a multi-disciplinary engineering team. Working closely with senior technical leadership, you'll help shape service delivery, manage operational risk and oversee the successful transition of new technologies into BAU support.

Key Responsibilities

• Lead the day-to-day delivery of Engineering Services across Infrastructure, Networks and End User Devices.
• Ensure effective delivery of Incident, Request and Problem Management, meeting agreed SLAs and KPIs.
• Drive continual service improvement across people, processes and technology.
• Manage operational risks, governance and compliance activities.
• Support Agile/PI planning and coordinate engineering priorities.
• Lead service transition for new technologies into operational support.
• Coach and develop technical teams, promoting collaboration and continuous improvement.
• Work closely with technical stakeholders to improve service delivery and operational performance.

About You

You'll have experience leading technical engineering or infrastructure teams within a complex enterprise environment and possess strong knowledge of:

• Enterprise Infrastructure, Networks and End User Computing
• Microsoft 365, Azure and/or AWS
• IT Service Management (ITIL, Incident, Problem & Request Management)
• ServiceNow or similar ITSM tools
• Jira and Confluence
• IT security and compliance standards (ISO27001, Cyber Essentials, CIS)
• Service improvement, governance and operational risk management

You'll be a collaborative leader with excellent stakeholder management skills and a passion for delivering high-quality IT services.

What's on offer

• Hybrid working
• Flexible 37-hour working week
• Excellent pension and benefits package
• Ongoing learning and development
• Opportunity to influence and improve enterprise IT services