Technical Writer/Author (EUC/Zero Trust) - SC-Cleared (Technical Documentation Specialist)

SC-Cleared Technical Writer (EUC/Zero Trust)

Contract: 6 months (initial)
IR35: Outside IR35
Location: London - 2 days onsite, 3 days remote
Start: ASAP
Clearance: Active SC (transferable) required

We're supporting a UK public sector technology programme and are looking for an SC-cleared Technical Writer to deliver high-quality documentation across End User Computing (EUC) and Zero Trust security services.

This is a hands-on delivery role focused on producing clear, structured, and maintainable documentation for both internal technical teams and external stakeholders.

Key Responsibilities

• Create and maintain:

  • Service documentation

  • SOPs/runbooks

  • Knowledge base articles

• Document operational processes including:

  • User onboarding and off-boarding

  • Device life cycle management

  • Access, authentication and identity flows

  • Troubleshooting and escalation paths

• Produce and manage:

  • Internal technical documentation

  • Customer-facing documentation (with appropriate redaction)

• Establish and apply documentation standards:

  • Templates, structure, version control, review cadence

• Work closely with engineering, security, identity and service teams to capture and maintain accurate content

• Publish documentation via Confluence (internal) and SharePoint Online (external)

Technology Environment (Documentation Focus)

You'll be documenting services and processes around:

• Zero Trust access models (eg Zscaler)

• Identity and access management (eg Okta, Microsoft Entra)

• Endpoint management (Workspace ONE/Omnissa, Jamf Pro)

• Microsoft 365 with E5 security capabilities

• Windows, macOS, iOS and Android estates

Hands-on engineering experience is not required, but you must be comfortable understanding and documenting technical concepts accurately.

Required Experience

• Proven technical writing experience within IT environments (EUC, IAM, security, cloud or infrastructure)

• Strong ability to translate complex technical concepts for different audiences

• Hands-on experience with Confluence

• Experience publishing content to SharePoint Online (or equivalent)

• Comfortable producing diagrams (Visio, Lucidchart, draw.io)

• Active SC clearance, transferable and valid

• Able to work autonomously and deliver documentation to agreed standards and timelines

Desirable (Not Essential)

• Familiarity with Zscaler, Okta, Microsoft Entra, Workspace ONE, Jamf or Microsoft 365 security concepts

• Experience documenting ITIL-aligned services or service management processes