Information Technology Desktop Support

Hiring: IT Service Desk Technician – London, UK

Location: 1 St James's Square, London, SW1Y 4PD, United Kingdom

Work Model: Onsite

Experience: 2–5 Years

We are seeking an experienced IT Service Desk Technician to provide L1/L2 technical support and ensure seamless IT operations for end users.

🔹 Key Skills:

• Desktop Support & Troubleshooting
• Windows OS & Microsoft 365
• Active Directory Administration
• Office 365 Support
• ServiceNow / ITSM Tools
• TCP/IP, DNS, DHCP
• Endpoint Management
• Hardware, Software & Network Support

🔹 Responsibilities:

• Provide L1/L2 support for desktops, laptops, mobile devices, and peripherals

• Troubleshoot hardware, software, network, and printer issues

• Manage incidents and service requests through ITSM tools

• Support Active Directory and Microsoft 365 administration

• Assist with onboarding/offboarding and asset management

• Monitor endpoint security, patching, and antivirus solutions

🔹 Requirements:

• Bachelor's degree in IT, Computer Science, or related field

• 2–5 years of IT Support / Service Desk experience

• Strong knowledge of Windows, Microsoft 365, Active Directory, and networking

• Excellent communication and customer service skills

• CompTIA A+, Network+, or ITIL certifications are a plus