Information Technology Support Engineer (Glasgow)

Job Title: Field IT Support Engineer

Location: Glasgow, Scotland (Onsite Dispatch Support)

Employment Type: Contract / On-Demand

Work Model: Onsite, as needed (includes occasional office visits for training/refresh)

About the Role:

We are seeking experienced Field IT Support Engineers to provide onsite technical support for desktop/end-user environments and smart hands/data center operations in Glasgow. This role offers a unique opportunity to be part of a highly responsive and visible IT support function, ensuring seamless onsite service delivery.

Key Responsibilities:

Onsite Dispatch Support Services

• Provide end-user support at various sites (including remote users) on a next-business-day basis.
• Perform hardware IMACD (Install, Move, Add, Change, Dispose) services.
• Deliver support for BYOD, peripherals, printers, projectors, and general IT equipment.
• Manage stock, coordinate delivery, and execute device swaps and warranty claims.
• Collaborate with service desk to ensure one-touch resolution and user satisfaction.
• Update ITSM tools and CMDB accurately post-task completion.

Smart Hands Support

• Execute operational tasks in data center and comms room environments.
• Perform hardware checks, power cycles, device patching, and cable management.
• Assist with video conferencing and IP telephony setup and troubleshooting.
• Manage removable media, coordinate deliveries, and assist with incident resolution.

On-Site Stock Management

• Maintain adequate inventory levels for spare parts and consumables.
• Work with logistics and suppliers for delivery, disposal, and storage.
• Ensure secure stock handling and proper access control at designated locations.

Ideal Candidate Will Have:

• Proven experience in Field Support or Desktop Support roles.
• Hands-on experience with IT equipment setup, maintenance, and troubleshooting.
• Familiarity with ITSM tools and basic CMDB updates.
• Ability to work independently, professionally, and with attention to detail.
• Excellent communication and coordination skills.