Application Engineer

ROLE OVERVIEW //

We are seeking a technically adept Application Engineer to join our Business Systems team in the Technology department. You will be part of a cross-functional team of engineers who are responsible for the configuration, development, implementation, security and support of the firm’s business-critical applications.

You will act as a technical product owner and subject matter expert for the firm’s Azure integrations. You will work with other applications, such as the Master Data Management system, as needed.

KEY RESPONSIBILITIES //

Application Management and Development

• Manage the configuration, deployment and ongoing support of Azure integrations.
• Develop, test and optimise Azure integrations.
• Serve as one of the firm’s technical experts for Azure Integration Services.
• Assist with developing, testing and optimising enhancements to the MDM and other applications, as required.
• Monitor usage and performance, proactively addressing issues and identifying opportunities for improvement.
• Collaborate with stakeholders to gather requirements and translate them into practical application changes or enhancements.
• Maintain documentation related to application change control and configuration, processes and procedures.

Technical Expertise and Product Ownership

• Serve as a primary subject matter expert (SME) for Azure Integration Services, providing deep knowledge and proactive support.
• Serve as a secondary subject matter expert for the MDM and other applications, as required.
• Own the technical direction of the applications you are responsible for, ensuring alignment with the Technology roadmap, business strategy and user needs. Stay informed of product updates, upgrades, and roadmap developments, ensuring optimal use of the software.
• Troubleshoot and resolve complex technical issues, escalating to third-line support or vendors where necessary.
• Maintain and prioritise the product backlog, including new features, upgrades, maintenance tasks and defect resolution.
• Participate in or lead agile ceremonies such as sprint planning, backlog refinement and retrospectives.
• Collaborate with internal teams to evaluate and approve technical design decisions, architectural changes and security implications.

Stakeholder and Vendor Engagement

• Act as a primary liaison between internal users, procurement, support teams, engagement and software vendors for the applications you are responsible for.
• Engage regularly with application stakeholders and users to ensure they are informed of progress and change, and to monitor and improve user experience.
• Manage vendor relationships, including coordinating support cases, overseeing service levels, and negotiating enhancements or customisations.
• Work closely with the internal Problem Management team.

Cybersecurity and Risk

• Ensure applications comply with internal and external security policies and best practices.
• Implement controls to safeguard application data, access, and integration points.
• Participate in audits, risk assessments, and business continuity planning as it relates to the applications you are responsible for.

CANDIDATE PROFILE //

Candidates for this position must have:

Essential

• Expert knowledge of Azure Integration Services
• Strong experience developing Logic Apps, Function apps and custom Excel add-ins.
• Expert knowledge of C#, .NET and Blazor.
• Excellent stakeholder engagement, communication, training and documentation skills, including the ability to communicate well with both technical and non-technical audiences.
• Enjoy working as part of a close-knit team.
• Willingness to be flexible, learn new skills and take on additional responsibilities.

Desirable

• Familiarity with Master Data Management solutions.
• Familiarity with other major systems the firm uses, including iManage products, Elite 3E, Workday and Carpe Diem.
• Familiarity with DevOps, Copilot and GitHub.
• Familiarity with legal sector compliance and IT security standards (e.g. GDPR, ISO 27001, Cyber Essentials Plus).
• Experience in the legal sector or a similar highly regulated environment.
• Experience with agile or iterative delivery methodologies and velocity coding.

We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.