Business Analyst
SmartCo Future Health is an award winning consultancy shaping the future of healthcare. We bring a high quality team and a future focused approach, supporting our clients, programmes and partners.
We believe in people centred healthcare transformation, working alongside our clients with delivery support throughout the transformation journey, bringing quality, value and innovation.
We’re proud to have built a diverse network of exceptional people, who consistently and expertly deliver transformative digital projects across the NHS. We’re growing rapidly and have ambitious plans to continue this trajectory.
About the Role
SmartCo Future Health is looking for an experienced Business Analyst to support NHS Electronic Patient Record (EPR) programmes.
Important: We can only consider applicants with proven NHS experience. If you have not worked within the NHS or delivered into the NHS in a BA capacity, unfortunately your application will not be progressed.
This role will focus on supporting programme delivery by capturing requirements, mapping processes and supporting testing and go-live readiness. The role is expected to be hybrid, with on-site attendance at the Trust as required (depending on programme needs).
NHS experience and proven EPR programme experience are essential for this hire.
Responsibilities
- Lead and support requirements gathering across clinical and operational workstreams
- Facilitate workshops and stakeholder sessions to capture current state and future state needs
- Produce high quality BA artefacts including process maps (as-is/to-be), requirements documentation, user stories and acceptance criteria
- Support workflow design and configuration discussions with delivery teams and EPR vendors, ensuring requirements remain clear and testable
- Support testing activity including SIT/UAT planning, test scenario creation, and supporting defect triage through to resolution
- Contribute to go-live readiness and hypercare activities, supporting operational feedback loops and issue tracking
- Maintain clear documentation and governance inputs such as RAID items, decision logs, dependency tracking and change impacts
Qualifications
Essential:
- Proven Business Analyst experience working within the NHS is essential
- Demonstrable experience working on EPR programmes is essential (NerveCentre, Epic, Cerner, Allscripts, Meditech, Lorenzo, or similar)
- Strong understanding of NHS workflows and clinical/operational processes
- Strong verbal, written and organisational skills
- Confident stakeholder management skills with the ability to bring clarity and progress decisions
NHS experience is required — applications without NHS experience will not be considered.