Desktop Support Engineer-DV Cleared- London c.£400
DV Cleared Senior IT Support Analyst/Senior 2nd 3rd Line Support Engineer based in London.
ACTIVE DV SSECURITY CLEARANCE ESSENTIAL
Due to the secure nature of this role, we can only consider candidates who currently hold active DV Clearance.
Were seeking an experienced DV Cleared Senior IT Support Analyst, Senior ICT Support Engineer, or Senior 2nd/3rd Line Support Engineer to join a busy ICT team supporting users in a high-profile, secure environment. This is a hands-on position providing a mixture of 1st, 2nd and 3rd line support, working closely with end users, VIPs and senior stakeholders.
This opportunity would suit someone with a strong background in End User Computing (EUC), desktop support, service desk escalation, or technical support engineering who enjoys taking ownership of incidents through to resolution.
Key Responsibilities
Provide desk-side and remote support for desktops, laptops, mobile devices and telephony.
Deliver exceptional customer service to users at all levels, including senior stakeholders and VIP users.
Troubleshoot and support Microsoft 365, including Outlook, Teams, Word, Excel and PowerPoint.
Manage incidents and service requests through the ITSM/ticketing system, ensuring SLA compliance.
Build, configure and support Windows laptops, desktops and secure mobile devices.
Support Apple technologies including MacBooks, iPhones and iPads.
Administer user accounts, permissions, starters, movers and leavers across on-premise and cloud environments.
Support Teams Rooms, Video Conferencing, Wi-Fi, VoIP and SharePoint.
Provide technical support for meetings, presentations, office moves and business-critical events.
Act as an escalation point for more complex 2nd and 3rd line issues.
Essential Experience
Active DV Clearance.
Proven experience in a Senior IT Support, End User Computing (EUC), Desktop Support, or 2nd/3rd Line Support role.
Strong Microsoft 365 support and administration experience.Knowledge of Active Directory, Entra ID/Azure AD and cloud services.
Experience supporting Windows, Apple devices and mobile technologies.
Excellent troubleshooting, communication and stakeholder management skills.
Strong customer-focused approach with experience supporting VIP and executive users.
This is an excellent opportunity for a DV Cleared IT Support Specialist, Senior Technical Support Engineer or EUC Analyst looking to support critical services within a secure and fast-paced environment. Occasional UK travel may be required.
ACTIVE DV SSECURITY CLEARANCE ESSENTIAL
Due to the secure nature of this role, we can only consider candidates who currently hold active DV Clearance.
Were seeking an experienced DV Cleared Senior IT Support Analyst, Senior ICT Support Engineer, or Senior 2nd/3rd Line Support Engineer to join a busy ICT team supporting users in a high-profile, secure environment. This is a hands-on position providing a mixture of 1st, 2nd and 3rd line support, working closely with end users, VIPs and senior stakeholders.
This opportunity would suit someone with a strong background in End User Computing (EUC), desktop support, service desk escalation, or technical support engineering who enjoys taking ownership of incidents through to resolution.
Key Responsibilities
Provide desk-side and remote support for desktops, laptops, mobile devices and telephony.
Deliver exceptional customer service to users at all levels, including senior stakeholders and VIP users.
Troubleshoot and support Microsoft 365, including Outlook, Teams, Word, Excel and PowerPoint.
Manage incidents and service requests through the ITSM/ticketing system, ensuring SLA compliance.
Build, configure and support Windows laptops, desktops and secure mobile devices.
Support Apple technologies including MacBooks, iPhones and iPads.
Administer user accounts, permissions, starters, movers and leavers across on-premise and cloud environments.
Support Teams Rooms, Video Conferencing, Wi-Fi, VoIP and SharePoint.
Provide technical support for meetings, presentations, office moves and business-critical events.
Act as an escalation point for more complex 2nd and 3rd line issues.
Essential Experience
Active DV Clearance.
Proven experience in a Senior IT Support, End User Computing (EUC), Desktop Support, or 2nd/3rd Line Support role.
Strong Microsoft 365 support and administration experience.Knowledge of Active Directory, Entra ID/Azure AD and cloud services.
Experience supporting Windows, Apple devices and mobile technologies.
Excellent troubleshooting, communication and stakeholder management skills.
Strong customer-focused approach with experience supporting VIP and executive users.
This is an excellent opportunity for a DV Cleared IT Support Specialist, Senior Technical Support Engineer or EUC Analyst looking to support critical services within a secure and fast-paced environment. Occasional UK travel may be required.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.