Support Engineer, South Yorkshire

Support Engineer, Sheffield, £25K-£30K doe

Hours 9am-5pm Monday to Friday/Clean Driver's Licence essential

Our client provides IT Services to their customers throughout the Sheffield area. They are looking for an experienced Support Engineer, with a wide range of skills/experience, to join their small team. A can-do attitude and willingness to learn is essential. This is a hands-on role where you will be involved in documenting processes and looking for ways to improve the customers experience. The role is very autonomous and you will be managing your own work load. This is a great opportunity to bring your experience and help shape and define the role.

What You'll Do:

Answering customer queries, telephone and remote support

Customer projects

Enhancements of internal applications

This would include:

PC upgrades Windows 10 to 11

Installations, server migrations, networking including cabling if small project, moving application on to SharePoint.

Technical skills:

Microsoft, Dos commands, Shell Scripting (PowerShell a bonus), Active Directory, Windows server (2016 and above)

Coding would also be good as they develop some of their own software

What You'll Need:

Essential

Microsoft Server 2016 - present

Active Directory

Office 365

Exchange

VMware Hyper-V

Hardware Software Support

PC Repairs

Network Troubleshooting

Router/Switch Support/Firewall support

Remote troubleshooting

Customer service

Good telephone manner

Self-starter

Preferable

MSP Experience

SharePoint

Draytek Router Switch Support

TCPIP Routing

DHCP

DNS

Linux

Plesk

Microsoft Legacy Operating Systems

VPN

MySQL

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