Observability Subject Matter Expert (SME) (Telford)

Smart Edge’s Client is looking for an individual to help with their Observability Subject Matter Expert (SME)@ Telford, UK

Experince Required :

• • Observability Architecture & Strategy:
• Design and implement observability pipelines using AWS-native and third-party tools.
• Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines.
• Establish SLIs/SLOs and integrate them into service health dashboards.
• AWS Workload Monitoring:
• Implement observability for AWS Connect (contact flows, agent metrics, call quality).
• Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage.
• Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging.
• Tooling & Automation:
• Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK.
• Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools.
• Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows.
• Incident Management & RCA:
• Lead real-time diagnostics during major incidents using telemetry data.
• Conduct post-incident reviews with detailed root cause analysis and observability insights.
• Collaboration & Governance:
• Work closely with DevOps, Security, and Application teams to enforce observability standards.
• Ensure compliance with data governance, retention, and security policies for telemetry data.
• 7+ years in observability engineering.
• Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network
• Strong hands-on experience with observability stacks such as : Dynatrace OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray.
• Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation).
• Experience with monitoring enterprise platforms like Pega and Contact Center systems.
• Solid understanding of distributed systems, networking, and application performance tuning.

If this sounds like a role you would be interested in or if you know someone in this field.

Connect with me or email me at sharshini.a@smartedgesolutions.co.uk

Alternatively, you can call me on Tel: +44(0)203 500 2108.