Platform Manager

Smartedge’s Client is looking for an individual to help with their Platform Manager @ London, UK (Hybrid Working)

Key area:

We are seeking an experienced Platform Manager to join our team, responsible for managing and optimising our Shopify Plus ecosystem.

This role requires both business and technical acumen, with an end-to-end understanding of D2C architecture — spanning storefronts, integrations, operations, and data flows.

As part of our Shopify Plus platform team, you will oversee its setup, configuration, and ongoing performance, ensuring that our stores run smoothly, securely, and efficiently.

You will act as a subject matter expert, providing technical proficiency, documentation, training, and hands-on problem-solving while enabling new capabilities and integrations across the business.

This is a pivotal role for someone passionate about eCommerce technology, platform scalability, and operational excellence in a high-growth global environment.

Key Responsibilities:

• Setup, configuration, and ongoing management of Shopify Plus instances, integrations, and upgrades.
• Oversee and optimise the end-to-end D2C architecture, including integrations with PIM, OMS, WMS, Finance, CRM, and Reporting systems.
• Manage user permissions, access controls, and customer data privacy requests (deletions & data access).
• Implement and manage Shopify Flows and customer service workflows as needed.
• Partner with territory platform managers to align global standards and share best practices.
• Translate complex business problems into scalable technical solutions and work with engineering teams on front-end and back-end design.
• Troubleshoot critical Shopify configuration issues in production environments.

If this sounds like a role you would be interested in or if you know someone in this field.

Connect with me or email me at vineetha.s@smartedgesolutions.co.uk

Alternatively, you can call me on Tel: +44(0)203 500 2108.