Digital Applications Technician Apprentice (L3)– Snows – Southampton SO15 0BT – £18,000 – 37.5hrs/w
The DMS Apprentice Helpdesk Executive will provide help and support on the group's DMS and other related systems to our colleagues around the group. At Snow, we focus on delivering an exceptional customer experience as this is at the heart of our business and we ensure that this level of service is applied to both our internal and external customers.
Role
- Provide frontline, first point of contact, for staff through the use of telephone, email and web-based DMS helpdesk
- Log/Process all DMS helpdesk calls in a timely manner and, wherever possible, close helpdesk calls directly
- Identify and troubleshoot incidents and faults and perform initial diagnostics
- Monitor call queues and chase as required, updating staff with fault progress and timescales
- Compliance with company health and safety policy to include safe working practices
- Responsible for complying with the current legislation, codes of practice and SNOWS procedures for data protection and virus protection
- Managing user accounts and permissions on DMS systems, including additions and removals
- Logging of faults to 3rd Parties (ie Keyloop / Manufacturers) and chasing relevant technical teams
- Identify training requirements based on common helpdesk issues and requests
- Keeping up-to-date with all relevant systems training.
- Maintain awareness of integration between the Manufacturer and DMS systems
- Where necessary, liaise with the IT dept to rectify/facilitate any integration between DMS and IT systems.
- Any other duties and projects specified by the Head of DMS that may arise from time to time.
- Comply with all of Snow's policies and procedures
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday - 08:30am - 5:00pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Sunday, 29th June 2025
- Start Date
- Monday, 14th July 2025
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Initiative
- Patience
- Effective time management
- Self motivated
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
Snows Motor Group
Snows Motor Group is a family-owned company that has served Southern England for over 50 years. Snows operates a network of over 50 franchised car dealerships and 4 standalone Approved Servicing Centres across the South of England - specialising in new and used car sales, expert servicing, and comprehensive aftercare. Representing leading automotive brands, including Abarth, Alfa Romeo, BMW, BYD, Citroën, CUPRA, Fiat, Jeep, Kia, Lexus, Leap Motor, Mazda, MINI, Peugeot, SEAT, Toyota, Vauxhall, Volvo, and Polestar.
- Company
- Snows Motor Group
- Location
- Snows House Second Avenue, Millbrook, Southampton, Hampshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- Snows Motor Group
- Location
- Snows House Second Avenue, Millbrook, Southampton, Hampshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted