Service Desk Engineer
Service Desk Engineer | £160 - £190 Per day (Inside IR35) | 3 month initial contract | Cambridge based, Fully Onsite
As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team.
Duties:
Person Specification:
As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team.
Duties:
- First point of contact for IT issues requiring support for both colleagues and visitors. Aiding at both tier 1 and 2.
- Advise users on good practice and share relevant knowledge.
- Deploy and maintain Operating Systems and Applications on computers.
- Maintain accurate asset inventory and control of corporate hardware within our ITSM system.
- Support Desk moves, changes, provision & induct new starters.
Person Specification:
- Technical knowledge of computer hardware, operating systems and infrastructure, networking basics, software, and applications. Experience and ability to solve issue above tier 1.
- Proficiency with ITSM tools (Ideally Fresh Service) and ticketing systems for tracking and managing user support requests. You will have at least 3 years of experience operating ITSM tools.
- Experience Imaging desktop computers and laptops and controlling assets and stock.
- Proficient in the operation and support of the Microsoft Office Suite and related applications to a level detailed enough to provide basic training and support to users.
- An ideal candidate would have previous experience working within a tech or scientific, multi-site organisation.
- Company
- SoCode Limited
- Location
- Cambridge, Cambridgeshire, United Kingdom
- Employment Type
- Contract
- Salary
- £160 - £190/day
- Posted
- Company
- SoCode Limited
- Location
- Cambridge, Cambridgeshire, United Kingdom
- Employment Type
- Contract
- Salary
- £160 - £190/day
- Posted