Audio AI Engineer

WE ARE

SoftServe isn’t just about technology — it’s about open-minded people who love technology and have everything they need to pursue their passion for creating innovation. SoftServe is a global digital services and consulting company founded in 1993, working on more than 2,000 projects with clients across the USA, Europe, APAC, and LATAM regions.

With over 30 years of experience in digital software development and consulting, SoftServe helps organisations solve complex business challenges, create industry-disrupting technology, and accelerate growth and innovation while optimising operational efficiency.

Our R&D has over 130 experts in Machine Learning, Agentic AI, and MLOps, covering the entire AI lifecycle — from research and prototyping to deployment and optimisation. We are now inviting a Conversational AI Engineer to join our UK-based team, contributing to complex digital transformation initiatives that leverage AI, voice, and speech technologies to enhance user experience and operational efficiency across the public sector and organisations of varying size and complexity.

IF YOU ARE

Proven experience designing, building, and deploying AI systems in production environments

Proficient in Python and experienced with its ML and AI ecosystem (e.g. NumPy, Pandas, scikit-learn, TensorFlow, PyTorch)

Experienced in designing agentic AI workflows using frameworks such as LangChain or LlamaIndex

Hands-on in fine-tuning LLMs to improve accuracy, reduce latency, and optimise infrastructure costs

Able to build LLM evals for reliable and stable applications

Proficient in building secure, high-performance RESTful APIs using FastAPI or Django REST Framework to connect AI services with backend systems

Experienced integrating third-party APIs and foundation models from hyperscalers such as Google (Vertex AI), Amazon (Bedrock), and Microsoft (Azure AI)

Familiar with retrieval-augmented generation (RAG) techniques and working with vector databases (e.g. Pinecone, Weaviate, FAISS, Milvus) to provide accurate, up-to-date contextual information to AI agents

Experienced in Conversational AI platforms such as Google Dialogflow, Amazon Lex, Rasa, or similar

Comfortable implementing and testing speech recognition and synthesis technologies (e.g. Whisper, Azure Speech, Google Speech-to-Text, Amazon Transcribe, Speechmatics)

Knowledgeable in AI observability and evaluation tools such as TruLens, Helicone, or Langfuse to monitor and improve LLM reliability

Familiar with AI safety, reliability, and guardrail frameworks (e.g. Guardrails AI) to ensure responsible and compliant deployments

Collaborative and communicative, able to work within multi-disciplinary teams of engineers, researchers, and designers to continuously improve AI agent performance, reasoning, and reliability

Able to explain complex technical concepts clearly to non-technical stakeholders, maintaining a balance between innovation and practical delivery

AND YOU WANT TO

Design, build, and optimise Conversational AI systems that combine speech, voice, and text to deliver seamless user experiences

Implement agentic and multi-agent AI architectures, enabling complex, multi-turn reasoning and automated task execution

Fine-tune Large Language Models (LLMs) and speech models for improved accuracy, latency, and overall system efficiency

Develop evaluation and monitoring mechanisms for model reliability, drift, and bias management

Integrate AI services and APIs across multiple cloud platforms, ensuring scalability, resilience, and security compliance

Collaborate with cross-functional teams to ensure AI systems align with data governance, privacy, and ethical AI principles

Experiment with emerging AI tools and frameworks, contributing to the continuous advancement of SoftServe’s AI engineering practices

Drive innovation in Conversational and Voice AI, shaping the next generation of human-AI interaction

TOGETHER WE WILL

Work on cutting-edge AI projects that combine Conversational AI, Speech Recognition, and Agentic Systems to enhance digital experiences at scale

Build secure and scalable AI architectures that transform the way citizens and organisations interact with digital services

Collaborate with world-leading enterprises and partners, including major cloud providers and AI innovators

Be part of a vibrant AI community, learning from top-tier engineers, data scientists, and architects within SoftServe’s global CoE

Access SoftServe University and Udemy Business, with over 11,000 courses to expand your technical and professional expertise

Grow your career through SoftServe’s People Excellence Programme, offering structured development pathways and mentorship

Benefit from flexible working arrangements and comprehensive health coverage to support your wellbeing

Contribute to responsible, inclusive AI innovation that makes digital services simpler, clearer, and more accessible for everyone