Payments Product Manager

WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates are currently working on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, who make a difference, who have fun, and who love their work.

We help financial institutions build digital products, innovate, and transform their business models by leveraging cloud, data, and artificial intelligence. Our organization is structured around industry-focused verticals, enabling us to combine deep financial services domain expertise with strong engineering and technology capabilities.

IF YOU ARE

• A payments professional with 3+ years of experience in digital payments, combining solid domain knowledge with hands-on product delivery
• Experienced in the payments ecosystem (B2C and B2B), with a good understanding of key industry participants: payment schemes (Visa, Mastercard), issuers, acquirers, payment service providers (PSPs), gateways, and emerging payment models
• Knowledgeable of core payments capabilities and processes, including merchant onboarding, payment methods and transaction flows, dispute and chargeback management, settlement and reconciliation, and fraud and risk management
• Familiar with modern payment platforms and architecture, including payment gateways, payment orchestration solutions, and SaaS payment platforms
• Skilled in backlog ownership and prioritisation - able to translate business needs into well-defined user stories and acceptance criteria
• Experienced working closely with engineering and development teams in an Agile/Scrum environment
• A strong communicator who can work effectively with both technical teams and business stakeholders
• Practical with collaboration and delivery tools, including Jira, Confluence, Miro, and AI-based productivity tools such as GPT, Copilot, or Claude
• Experienced working with e-commerce merchants, payment gateway integrations, and settlement and reconciliation processes (advantage)
• Knowledgeable of regulatory considerations such as PCI DSS, SEPA, or SWIFT (advantage)
• Holding industry certifications or ongoing professional development in payments or fintech: CPP, VPP, MPP, APRP, AAP, PCIP or similar (nice to have)
• Familiar with data governance and privacy principles (nice to have)

AND YOU WANT TO

• Own a product backlog and drive feature delivery in close collaboration with development teams
• Deepen your payments domain expertise by working on real client challenges across fintechs, PSPs, and payment platforms
• Grow into a discovery lead who frames complex problems, facilitates workshops, and uncovers improvement opportunities for clients
• Contribute to and eventually own consulting assets such as playbooks, assessments, and domain presentations
• Get exposure to pre-sales and client pursuit activities - learning how business challenges translate into solution proposals
• Build your personal brand and grow into a recognised voice in the payments community
• Work toward becoming a trusted advisor to executives of fintechs and payment platforms
• Represent SoftServe's payments expertise at industry events as your career progresses

TOGETHER WE WILL

• Turn your payments expertise into real transformation programs
• Work with global clients and cross-functional teams across consulting, engineering, and product
• Build the next generation of digital payment solutions
• Grow a global payments practice with strong industry recognition
• Support your professional development and thought leadership

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.